Samantha Stewart
Delray Beach,FL
Summary
Extremely detail oriented Esthetician with excellent work ethic and interpersonal skills. Dedicated to providing the highest possible quality of facial services and care to each individual patient. Looking to apply reliable skills and professionalism in a medical spa that has the desire to stay educated in a consistently developing industry.
Overview
13
13
years of professional experience
Work History
Medical Assistant & Esthetician
Balshi Dermatology
Delray Beach, Florida
03.2022 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Created and maintained spreadsheets detailing cosmetic/medical procedures and insurance denials and approvals.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed skin condition and made appropriate product recommendations.
- Developed individualized, therapeutic skin care programs.
- Provided assistance to provider in each cosmetic service such as botox, filler, threads, liposuction, etc.
- Performed facials, chemical peels, and microdermabrasion.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Provided clients with knowledge of all cosmetic services being provided.
- Advised clients on proper home-care regimens.
Patient Concierge
South Florida Surgical Specialists
Boca Raton, FL
03.2022 - Current
- Answered patient assistance calls, assessed needs and offered qualified support.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Coordinated with facilities to set up surgeries and ensure patient completes all pre-op requirements.
Owner and Master Esthetician
Lash Guru
South Florida, Florida
03.2020 - Current
- Schedules, confirms and performs lash extension services and hair removal services in clients homes.Assists clients in selection of lash length and style to create desired look.Expanded client base by 90% through direct referrals.Documents guest preferences, services and feedback to create seamless experience for return visits.
Master Lash Technician & Trainer
Amazing Lash Studio
Delray Beach, Florida
07.2018 - 06.2020
- Contributed 37% of revenue to Delray Beach's Amazing Lash studioConsistently top service leader in Millenium reports each weekFurthered skills by actively taking part in employee trainings and online classes to improve performanceUsed retention specialist experience when management refers clients who threaten to cancel their membershipEducated clients about procedures, answered questions, and provided comforting words to control anxiety and enhance overall experiencePerformed consultations for patients before providing serviceInformed guests of appropriate products available to increase retail salesAdvised clients on proper home-care regimens
Customer Retention Manager
Suntuity Solar
Holmdel, NJ
02.2017 - 07.2018
- Implemented management systems to define and document administrative staff processes to ensure superior customer service was being provided by each and every employee in departmentHelped employees with day-to-day work and complex problems by applying motivational and analytical strategiesInteracted with customers professionally by phone, email or in-person to provide ongoing service
Customer Retention Specialist
Code Green Solar
Cherry Hill, NJ
07.2017 - 02.2018
- Contributed to annual company sales of $76 million per year by successfully generating top numbers of Retention department for entirety of employmentProperly educated and accurately explained details of contract, service, maintenance, and merchandise to each customerEnsured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems with immediate resultsAchieved top sales goals and monthly quotas each monthProvided ongoing service, by following up with each customer about their current or completed project
Receptionist & Cosmetic Consultant
Dr. David Alessi, M.D. & Plastic Surgeon
Beverly Hills, California
05.2015 - 01.2016
- Assist doctors and nurses with complete patient management including proper pre and post operative patient care. Cosmetic surgery consultations, Provide assistance with tools and medical equipment, Scheduled procedures, prepared lab results and charts for doctors. Worked directly with both Doctor and Patient to achieve desired results.
Esthetician & Trainer
O Skincare
Los Angeles, CA
08.2012 - 01.2015
- Complete client management through clear communication, education, and proper chartingTrain new employees of proper treatment and massage protocolsPerform four to seven 80 minute hydra facial/oxygen facials per day including but not limited to : Skin analysis with visia machine, threading desired locations, Diamond Peel, detailed extractions, High frequency, blue or red light therapy, facial massage (unless client has problematic/acne prone skin) , collagen mask, massage of shoulders, upper back, neck, scalp, hands, feet, and arms, application of hot paraffin and/or foot peel , Infuse Hydra facial or Oxygen hydration, Gentle placement of hot neck pillow, and eye beads, Remove oils with soothing hot towels on arms, feet, décolleté, and shouldersLastly, protect skin with application of appropriate toner, hydration, and SPFAide Esthetic nurse in preparation for removing warts, Botox, permanent makeup, and filler proceduresAnalyzed skin condition and made appropriate product recommendationsFlexibly worked evenings and weekends to ensure proper spa coveragePerformed special anti-oxidant, acne and microdermabrasion facial servicesFollowed the pre-assigned opening and closing procedures for each spa station according to State of California's safety and sanitary regulations
Esthetician
Ayres Hotel & Spa Mission Viejo
Mission Viejo, CA
11.2011 - 11.2012
- Developed individualized, therapeutic skin-care programsAnalyzed skin condition and made appropriate product recommendationsRecommended retail products for clients' at-home usageFostered friendly, warm and exceptional customer experienceWelcome clients upon arrivalConsistently followed all required protocols for scheduling spa appointmentsCleaned spa according to State of California's safety and sanitary regulationsManaged all front desk tasks, including maintenance of client records and lab dataPerformed body treatments, including waxing, body wrap application and body brushingPerformed customized facial treatments individually designed for each client
Esthetician & Co-owner
M's Beauty Boutique
Newport Beach, CA
05.2012 - 08.2012
- Achieved steady clientele by implementing membership program and maintaining consistent environment and service Supported Co-owner with daily operational functionsAnalyzed skin condition and made appropriate product recommendationsFostered friendly, warm and exceptional customer experiencePerformed over 40 facials, chemical peels and waxing procedures per weekPerformed special anti-oxidant, acne and microdermabrasion facial servicesStocked treatment rooms with proper suppliesPersonally performed daily spa operations, including opening and closing proceduresFlexibly worked evenings and weekends to ensure proper spa coverageCarried out administrative tasks, including product inventory checks, charting and consultationsDiscussed procedures and treatment options with clientsInformed guests of appropriate products available to increase retail salesCultivated and managed relationships with key clients, vendors and community partnersIncreased spa traffic by average of 21% each month by utilizing groupon to create new pool of returning clientele
Team Member
CorePower Yoga
Aliso Viejo, CA
12.2010 - 02.2012
- Provide excellent customer serviceSell MembershipsCleaned and organized store, including checkout desk and displaysEducated customers about brand to incite excitement about company's mission and valuesWelcomed customers into store with professional, friendly, and warm demeanor
Education
High School Diploma -
American International School of Johannesburg
High School Diploma - undefined
Trabuco Hills High School
California Estheticians License - Skin Therapy
Paul Mitchel The School
Nursing Science
Los Angeles Valley College
Bachelor of Science - Nursing
Keiser University
West Palm Beach, FL05.2023
Skills
- Communicating to Patients and Families
- Registration and Scheduling
- Calm and Effective Under Pressure
- Administrative and Office Support
Timeline
Medical Assistant & Esthetician
Balshi Dermatology
03.2022 - Current
Patient Concierge
South Florida Surgical Specialists
03.2022 - Current
Owner and Master Esthetician
Lash Guru
03.2020 - Current
Master Lash Technician & Trainer
Amazing Lash Studio
07.2018 - 06.2020
Customer Retention Specialist
Code Green Solar
07.2017 - 02.2018
Customer Retention Manager
Suntuity Solar
02.2017 - 07.2018
Receptionist & Cosmetic Consultant
Dr. David Alessi, M.D. & Plastic Surgeon
05.2015 - 01.2016
Esthetician & Trainer
O Skincare
08.2012 - 01.2015
Esthetician & Co-owner
M's Beauty Boutique
05.2012 - 08.2012
Esthetician
Ayres Hotel & Spa Mission Viejo
11.2011 - 11.2012
Team Member
CorePower Yoga
12.2010 - 02.2012
High School Diploma -
American International School of Johannesburg
High School Diploma - undefined
Trabuco Hills High School
California Estheticians License - Skin Therapy
Paul Mitchel The School
Nursing Science
Los Angeles Valley College
Bachelor of Science - Nursing
Keiser University
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