Summary
Overview
Work History
Education
Skills
Certification
Experiences
Timeline
Generic

Samantha Stocklmeier

Poughkeepsie,NY

Summary

Ambitious hospitality major with years of experience in providing excellent customer service. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier service and upholding a professional, approachable attitude.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Savona's Trattoria
08.2022 - Current
  • Assumed role of Assistant Manager when needed by the General Manager.
  • Set a positive tone for the entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server/Bartender

Pizza E Birra
09.2021 - 04.2022
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Served high customer volumes during special events, nights and weekends.
  • Followed strict recipes and drink measurements to minimize product used.

Head Server

West Point Club
06.2018 - 04.2022
  • Served parties of 200+ guests, including weddings, sweet 16’s, and West Point’s annual cadet graduation celebration
  • Decorated event spaces and buffet lines
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Provided friendly, courteous service to create memorable moments for guests.

Education

Bachelor of Science - Hospitality Management

The Culinary Institute of America
Hyde Park, NY
08.2024

Associate of Applied Science - Business Management

SUNY Orange
Middletown NY
08.2021

Skills

  • Detail-driven
  • Customer service expert
  • Superior organizational skills
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Microsoft Office Suite
  • Team-Oriented and Cooperative

Certification

ServSafe Manager Certification 2022

TIPS Training 2022

Experiences

NAFEM Show 2023: Attendee/ Student Volunteer


Food Service Equipment Manufacturer's Showcase 2023: Creative Planner/Student Volunteer



Timeline

Server

Savona's Trattoria
08.2022 - Current

Server/Bartender

Pizza E Birra
09.2021 - 04.2022

Head Server

West Point Club
06.2018 - 04.2022

Bachelor of Science - Hospitality Management

The Culinary Institute of America

Associate of Applied Science - Business Management

SUNY Orange

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Samantha Stocklmeier