Sydney Henke
Centennial,CO
Summary
Highly motivated, energetic team player looking for a full time position that utilizes degree in Hospitality Management with an emphasis on Event planning.
Overview
6
6
years of professional experience
Work History
Supervisor - Lead Server
Breckenridge Brewery
06.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Server-Trainer
Viewhouse - Centennial
04.2022 - 06.2023
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Nanny
Private Home
01.2020 - 02.2022
- Cared for 1 child from 4 mos. - 18 mos.
- Built positive and nurturing environments to support child social and emotional growth.
- Used time management skills to always arrive on time, adhere to child's daily schedule and call out in advance to allow parent adequate time to find alternate care.
Server
Redlands Mesa Golf Course - Ocotillo Restaurant
05.2020 - 09.2020
- Set up pool concession stand, took daily inventory.
- Took orders and delivered food to as many as 15 tables at one time.
- Worked with POS system to place orders and manage bills.
- Kept register accurate through correct billing, payment processing and cash management practices.
Internship - Assistant to Food and Beverage Manager
Hilton Denver Inverness
05.2018 - 08.2018
- Hostess in Garden Terrace Restaurant - duties to include greeting guests and seating them. Maintained complete knowledge of restaurant menu, including daily specials. Set up for buffets. Maintained atmosphere of enthusiastic customer service.
- Barista - cashier in Elevate Coffee Bar. Prepared coffee and food orders, opened and closed register and carried out other opening/closing duties.
- Room service order processor and cashier. Accurately took to-go and room service orders via phone and input it into POS system.
Education
Bachelor of Science - Hospitality Management
Colorado Mesa University
Grand Junction, CO08.2020
Skills
- Motivated team player
- Customer-oriented
- Personable
- Creative problem solver
- Detail-driven
Extra-curricular Activities
Cheerleader-4 years college 2 years HighSchool
High Level Competitive gymnast - 10 years
Timeline
Supervisor - Lead Server
Breckenridge Brewery
06.2023 - Current
Server-Trainer
Viewhouse - Centennial
04.2022 - 06.2023
Server
Redlands Mesa Golf Course - Ocotillo Restaurant
05.2020 - 09.2020
Nanny
Private Home
01.2020 - 02.2022
Internship - Assistant to Food and Beverage Manager
Hilton Denver Inverness
05.2018 - 08.2018
Bachelor of Science - Hospitality Management
Colorado Mesa University
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