SAMANTHA SUAREZ
Gilmer,TX
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Universal Banker
Austin Bank
Gilmer, TX
10.2023 - Current
- Facilitated customer transactions, ensuring efficient processing and adherence to banking procedures.
- Provided exceptional customer service by resolving inquiries and addressing account-related issues promptly.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Educated clients on product offerings, enhancing their understanding of banking services and solutions.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Universal Representative
Telco Plus Credit Union
Longview, TX
02.2021 - 09.2023
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Processed loan applications and monitored progress from start to finish.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Identified opportunities to cross-sell and upsell loan products to customers.
Sales Representative
Cricket Wireless
Mount Pleasant, TX
11.2019 - 02.2021
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Counted cash in register drawer at beginning and end of shift
- Efficiently processed new orders and completing daily transactions with remarkable accuracy.
Cashier
Dairy Queen
07.2018 - 06.2019
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped large amounts of guests every day by processing payments, monitoring reward accounts andresolving service concerns
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Answered questions about store policies and concerns to support positive customer experiences.
Cashier Team Lead
Schlotzsky's Franchise LLC
05.2017 - 07.2018
- Maintained stock within optimal levels to meet expected customer and sales levels
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Education
High School Diploma -
Mount Pleasant High School
Mount Pleasant, TX05.2019
Skills
- Customer Loan Processing
- Problem solving strength
- Computer Manipulation
- Banking Best Practices
- Customer Accounts Management
- Teller Training
- Credit Union Operations
- Product and Service Sales
- Bilingual Customer Service Representative
Certification
- CNP - Certified Notary Public
Timeline
Universal Banker
Austin Bank
10.2023 - Current
Universal Representative
Telco Plus Credit Union
02.2021 - 09.2023
Sales Representative
Cricket Wireless
11.2019 - 02.2021
Cashier
Dairy Queen
07.2018 - 06.2019
Cashier Team Lead
Schlotzsky's Franchise LLC
05.2017 - 07.2018
High School Diploma -
Mount Pleasant High School