Samantha Svendsen
Bellevue,NE
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Customer Account Manager
Graphic Packaging International
09.2023 - Current
- Managed customer accounts to ensure satisfaction and timely resolution of inquiries.
- Developed strong client relationships to understand needs and enhance service delivery.
- Analyzed customer feedback to identify service improvement opportunities and retention strategies.
- Monitored account performance metrics, driving actions that aligned with customer expectations and company goals.
- Maintained detailed records of daily activities through online customer database.
Machine Operator
Graphic Packaging International
11.2021 - 09.2023
- Operated machinery to efficiently produce high-quality packaging products.
- Conducted routine maintenance and troubleshooting to ensure optimal equipment performance.
- Monitored production processes to ensure compliance with safety and quality standards.
- Collaborated with team members to enhance workflow and minimize production downtime.
- Assisted in training new operators on equipment operation and safety protocols.
- Adhered to company and OSHA safety regulations consistently.
- Optimized machine output through careful scheduling of runs and maintenance.
Waitress Trainer
Romeos
06.2009 - 11.2021
- Trained new waitstaff on menu knowledge and customer service protocols to enhance service quality.
- Developed effective training materials that streamlined onboarding for new hires.
- Implemented strategies to improve service efficiency during peak hours.
- Maintained high customer satisfaction by actively listening and resolving issues promptly.
- Utilized diverse instructional design methodologies to create engaging learning experiences.
- Monitored performance of new servers, providing continuous support throughout training.
- Ensured consistent adherence to company standards in service delivery.
Education
High School Diploma -
Omaha South High School
Omaha, NE05-2005
Skills
Client relationship building
Performance tracking
Problem-solving
Multitasking
Organizational skills
Attention to detail
Teamwork
Time management
Reliability
Inventory management
Written communication
Analytical skills
Timeline
Customer Account Manager
Graphic Packaging International
09.2023 - Current
Machine Operator
Graphic Packaging International
11.2021 - 09.2023
Waitress Trainer
Romeos
06.2009 - 11.2021
High School Diploma -
Omaha South High School