Samantha Swain
San Diego,US
Summary
Proven to excel in high-pressure environments, I leveraged my fine dining experience and exceptional customer service skills in high volume establishments to elevate guest experiences, significantly improving satisfaction ratings. My strong work ethic and adeptness in suggestive selling have consistently enhanced dining experiences, showcasing my ability to meet and exceed employer expectations. Innovative mom with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.
Overview
11
11
years of professional experience
Work History
Caretaker
Family
08.2019 - Current
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Inventoried food, ingredient, and supply stock to prepare and plan house orders for home cooked meals.
Fine Dining Server
Paul Martin's
04.2021 - 06.2022
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
Server/Beverage Cart Trainer
Stonebridge Ranch Country Club
03.2014 - 03.2019
- Provided personalized service to club members, remembering their preferences for future visits.
- Kept accurate records of sales and inventory, contributing to efficient restocking and financial reporting.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
- Provided one-on-one mentoring to help individuals reach their full potential within the club's golf course.
- Achieved high levels of guest satisfaction by consistently delivering exceptional service in a timely manner, contributing to the overall success of numerous banquet events.
Education
Criminal Justice
Sam Houston State University
Huntsville, TX2012
Skills
- Fine dining experience
- Suggestive Selling
- Product Knowledge
- Strong Work Ethic
- Exceptional customer service
Timeline
Fine Dining Server
Paul Martin's
04.2021 - 06.2022
Caretaker
Family
08.2019 - Current
Server/Beverage Cart Trainer
Stonebridge Ranch Country Club
03.2014 - 03.2019
Criminal Justice
Sam Houston State University
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