SAMANTHA SWAN
Fairlawn
Summary
Dedicated professional with a strong work ethic and proven adaptability. Recognized for punctuality and commitment to delivering exceptional customer service. Highly motivated to embrace new challenges and quickly master new skills. Effective in both team environments and independent roles, contributing to overall team success.
Overview
15
15
years of professional experience
Work History
Member benefits specialist
Group Management Services Inc.
Akron
09.2025 - Current
- Understand and analyze procedure code and diagnosis codes
- General understanding of medical services and diagnosihow medical and pharmacy insurance works and how providers are paid for services
- Able to tell members about their summary of benefits and coverage
- Assisting providers with claim questions and benefit information
- Assisting members with all insurance needs and questions
- Approving services and knowing covered vs non covered services.
- Time management to keep call volume down.
School Bus Driver
Highland Local Schools
Medina
05.2025 - Current
- Responded quickly in emergency situations by taking appropriate actions.
- Managed time efficiently so that routes are completed within allotted timespan.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Monitored student behavior on the bus and enforced rules consistently.
- Developed positive relationships with students through friendly interactions.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Ensured safety of students by following all traffic laws and regulations.
- Provided safe and reliable school bus transportation service on fixed routes.
Mortgage Loan Officer
Homeside Lending
Stow
05.2016 - 01.2017
- Processed new loan applications in accordance with established guidelines.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Monitored customer accounts throughout the life cycle of each loan transaction.
- Guided applicants through the loan process, from application to closing.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Licenses, Ohio, Kentucky, Indiana, Louisiana, Georgia, and Virginia.
Customer Service and Sales
Nations Lending Corporation
Independence
09.2014 - 05.2016
- Meeting standards while producing quality leads to establish new customers, or help them refinance existing mortgages.
- 600 plus outbound calls per day.
- Time management.
- Always meeting higher standards.
- Currently studying for my Loan Officer License.
- Already registered with the NMLS.
- Provide branch managers and processors with timely and periodic status updates of the loan application.
- Return all calls within one business day.
- Collect required documentation from applicants, and follow up on missing items.
- Establish, maintain, and update files, databases, records, and/or other documents for recurring internal reports.
- Order flood, title, homeowners insurance, and payoffs.
- Assure that all customer files are complete and in compliance with regulatory agencies.
- Maintain the pipeline report, and notify management of the status as needed.
- Process the documents received for each file, verifying the accuracy and completeness of each document.
- NMLS # 885974 Medina Branch Licensed: Ohio, Kentucky, Indiana, Louisiana, Wisconsin, Virginia.
Customer Credit Representative
Sterling Jewelers Inc.
Akron
06.2013 - 09.2014
- Maintained up-to-date knowledge of industry trends, regulations, and best practices.
- Monitored customer accounts for payment delinquency, initiated contact with customers regarding overdue payments, and negotiated repayment plans.
- Reviewed customer credit applications to ensure accuracy of information and determine appropriate loan terms.
- Consulted with other departments within the organization when making decisions concerning loan approvals or denials.
- Provided guidance to customers regarding the care and maintenance of their jewelry purchases.
- Advised customers on different types of metals and gemstones available for purchase.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
Sales Associate
Best Buy
Akron
10.2010 - 06.2013
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Tracked sales performance metrics to identify trends in market place.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Tracked shipments from vendors to ensure timely deliveries according to customer requirements.
Education
Some College -
University of Akron
Akron, OHSkills
- Customer service
- Time management
- Problem solving
- Relationship building
- Team collaboration
- Excellent people skills
- Sales development
- Energetic self-starter
- Multi-tasking strength
- Relationship selling
- Listening skills
- Friendly and outgoing
Additional Information
In May of 2017 I became a mother to my first child. At this time, my husband and I made the decision to have me stay home for her. In 2019 I gave birth to our second. We decided I would stay home until we had both kids in school full time. This year, as our second entered kindergarten I tried something new and completely different and became a school bus driver, allowing me to be more available to the kids and get back into the work force. After a full school year, I am ready to get back into something more rewarding and challenging. I have had many years of customer service and sales experience, and I am highly outgoing. I love to learn new things and apply years of knowledge to whatever comes my way. I am looking for something challenging and new, a career path I can stay on for years to come. I look forward to speaking with you and talking about future opportunities.
Timeline
Member benefits specialist
Group Management Services Inc.
09.2025 - Current
School Bus Driver
Highland Local Schools
05.2025 - Current
Mortgage Loan Officer
Homeside Lending
05.2016 - 01.2017
Customer Service and Sales
Nations Lending Corporation
09.2014 - 05.2016
Customer Credit Representative
Sterling Jewelers Inc.
06.2013 - 09.2014
Sales Associate
Best Buy
10.2010 - 06.2013
Some College -
University of Akron