Samantha Tafoya
Palos Heights,IL
Summary
Responsible Bilingual Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
15
15
years of professional experience
Work History
Bilingual Medical Scheduler
The Chicago Lighthouse
09.2022 - Current
- Scheduled patients in multiple clinics; Primary Care, Arthritis and Nephrology, Endocrinology and Nutrition, and
- Infectious Disease
- Translator for Spanish-speaking patients
- Verified insurance coverage before confirming each appointment
- Used Epic as a primary scheduling system
- Registered new patients in Epic
- Followed the clinic's policy for Red Flag symptoms and transferred patients to nurses if necessary
- Messaged clinics on behalf of the patient for patient’s needs, including but not limited to Rx refills, medication questions, and appointments.
Accounts Payable/Receivable Clerk
Truck Tire Sales Inc
10.2021 - 05.2022
- Processed accounts and incoming payments in compliance with financial policies and procedures
- Performed day-to-day financial transactions including verification and recording of accounts payable data
- Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted
- Facilitated payments for clients by sending bill reminders and offering payment plans
- Administered employee documentation including payroll.
Legal Assistant/Intake Specialist
The Romaker Law Firm
01.2018 - 03.2020
- Provide excellent customer service to clients
- Responsible for scheduling appointments using Clio
- Exercised confidentiality when collecting, photocopying, and storing sensitive documents
- Conduct intake interviews for potential Workers’ Compensation cases
- Ensure client/case information is entered into the database in a timely manner
- Maintained complete electronic and physical case files
- Provided accurate case updates to clients
- Prepared documents for case trials.
Case Aid/Receptionist
Bryce Downey & Lenkov
12.2008 - 10.2011
- Assist with projects and assignments, operate equipment, i.e
- Copy/fax machines, and knowledge of all services
- Assist all Workers’ Compensation attorneys with subpoena issuance
- Operate switchboard to route incoming calls to the correct department/personnel
- Organized supply room
- Maintain all filing systems, documents, and attorney files
- Compile, issue, and conduct follow-up calls/emails regarding pending subpoenas.
Skills
- Patient Relations
- Schedule Management
- Patient Confidentiality
- Critical Thinking
- Excellent Communication
- Empathy and Compassion
- Professionalism
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Medical Scheduler
The Chicago Lighthouse
09.2022 - Current
Accounts Payable/Receivable Clerk
Truck Tire Sales Inc
10.2021 - 05.2022
Legal Assistant/Intake Specialist
The Romaker Law Firm
01.2018 - 03.2020
Case Aid/Receptionist
Bryce Downey & Lenkov
12.2008 - 10.2011
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