Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Tavory

Lake Worth

Summary

Administrative and customer service professional with experience supporting executives, managing consumer communications, and thriving in fast-paced, high-volume environments. Highly organized, detail-oriented, and adaptable to evolving business needs

Overview

5
5
years of professional experience

Work History

Project coordinator

Good Image Inc
West Palm Beach
02.2023 - Current
  • Oversaw and optimized AI text response system to ensure accurate, timely communications aligned with client documents and resources.
  • Led trade show initiatives at multiple conventions, successfully recruiting and engaging new clients.
  • Served as key liaison between clients and internal teams, clearly communicating needs and driving actionable solutions

Administrative Assistant

Celsius Holdings Inc
Boca Raton
07.2023 - 01.2025
  • Communicating professionally with consumers from the US, Canada, and field personnel via official channels and responding officially to their inquiries, suggestions, and concerns
  • Executing robust protocols for the documentation of adverse reactions, including proactive follow-ups with consumers regarding their symptoms and concerns
  • Place/ship out product orders for remote employees, vendors, and partners through the purity system.
  • Assist in developing disciplined processes and techniques and adapting to the changing needs of the business and/or customer requirements
  • Support the tasks of Celsius's Executive Assistant and CEO

Member Care Specialist

NBC Sports
Orlando
01.2023 - 07.2023
  • Provided exceptional customer support for NBC Sports members via multiple communication channels.
  • Assisted members with account inquiries and troubleshooting technical issues effectively.
  • Collaborated with cross-functional teams to enhance member experience and resolve escalations.

Barista Trainer

Starbucks
Oviedo
05.2021 - 03.2023
  • Trained new hires on procedures, customer service standards, and beverage preparation
  • Prepared food and beverages, including customized orders, in a fast-paced environment
  • Operated POS systems and supported daily store operations

Education

Bachelor of Science - Hospitality Management

Orlando, FL

Skills

  • Project management
  • Trade show execution
  • Customer relationship management
  • Cross-functional collaboration
  • Technical troubleshooting
  • Employee training
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Adaptability
  • Problem-solving
  • Relationship building
  • Event planning and execution
  • Customer management
  • Schedule management

Timeline

Administrative Assistant

Celsius Holdings Inc
07.2023 - 01.2025

Project coordinator

Good Image Inc
02.2023 - Current

Member Care Specialist

NBC Sports
01.2023 - 07.2023

Barista Trainer

Starbucks
05.2021 - 03.2023

Bachelor of Science - Hospitality Management

Samantha Tavory