Samantha Thompson
McCordsville,IN
Summary
Accomplished Operations Manager with a proven track record at The Home Depot, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and team leadership, I've successfully driven performance improvements and fostered a culture of accountability and growth. Achievements include significantly reducing employee turnover and consistently meeting financial targets.
Overview
20
20
years of professional experience
Work History
Operations Manager
The Home Depot
2012 Southport Rd, Indianapolis, IN
11.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and operations to achieve timely and accurate delivery of goods and services.
- Interviewing, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to store manager.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Leading safety in the store and work with safety team to make sure all matter are being addressed.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints. (P&L)
Department Supervisor With Keys
Lowes Home Improvment
Anderson, IN
04.2004 - 11.2017
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Reduced employee turnover by fostering a supportive work environment with opportunities for growth and development.
- Increased customer satisfaction by consistently monitoring service quality and addressing concerns promptly.
Education
High School Diploma -
Clay High School
South Bend, IN06.2004
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Staff Training
- Staff Management
- Inventory Management
- Management
- Performance monitoring
- Employee Motivation
Timeline
Operations Manager
The Home Depot
11.2017 - Current
Department Supervisor With Keys
Lowes Home Improvment
04.2004 - 11.2017
High School Diploma -
Clay High School