Samantha Thompson
Jackson,OH
Summary
Detail-oriented server known for exceptional communication skills and a commitment to guest satisfaction. Experience in managing high volumes of customers while maintaining efficiency and cleanliness in service areas.
Overview
3
3
years of professional experience
Work History
Server
Brown Derby Roadhouse
Ontario, Ohio
10.2025 - 02.2026
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special requests.
- Maintained cleanliness and organization of dining area and service stations.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to coordinate timely meal preparation.
- Processed customer payments accurately using point-of-sale system.
- Resolved guest concerns and complaints in a professional manner.
- Supported team members during busy shifts to enhance overall efficiency.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
Server
Millstone BBQ
Logan, Ohio
08.2024 - 10.2025
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special requests.
- Maintained cleanliness and organization of dining area and service stations.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to coordinate timely meal preparation.
- Processed customer payments accurately using point-of-sale system.
- Resolved guest concerns and complaints in a professional manner.
- Supported team members during busy shifts to enhance overall efficiency.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Associate
Walmart
Logan, Ohio
08.2023 - 07.2024
- Maintained organized displays to enhance product visibility and accessibility.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to restock shelves and arrange merchandise.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Participated in inventory management, ensuring accurate stock levels and organization.
- Trained new associates on store policies, procedures, and product knowledge.
- Handled customer inquiries through telephone calls or emails promptly and professionally.
- Welcomed guests and asked open-ended questions to best determine optimal product choices.
- Explained to customers benefits of certain types of equipment and apparel and discussed product features.
- Ensured that all safety protocols were followed while working around hazardous materials such as chemicals or sharp objects.
- Performed daily opening and closing procedures within the store.h
- Assisted with special orders for customers when needed.
- Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Set up displays to promote sales of featured items or seasonal offerings.
- Enforced loss prevention measures within the store environment.
- Participated in regular inventory counts to detect any discrepancies between physical count versus computer records.
- Assisted customers in finding the right products by providing product information, features and benefits.
Education
High School Diploma -
Vinton County High School
McArthur, OH01-2018
Skills
- Customer service
- Order processing
- Menu knowledge
- Payment handling
- Cleanliness standards
- Inventory management
References
References available upon request.
Timeline
Server
Brown Derby Roadhouse
10.2025 - 02.2026
Server
Millstone BBQ
08.2024 - 10.2025
Associate
Walmart
08.2023 - 07.2024
High School Diploma -
Vinton County High School