Samantha Thompson
Scranton,PA
Summary
Strong motivation combined with outstanding interpersonal, communication, and team-building abilities. Knowledgeable Store Manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
19
19
years of professional experience
Work History
Sales Manager
Ulta Beauty Inc.
10.2025 - Current
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs to enhance product knowledge and customer service skills among staff.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Established strong relationships with vendors, negotiating contracts to improve product offerings and pricing.
- Implemented visual merchandising standards that increased customer engagement and drove foot traffic.
- Conducted regular performance reviews, providing coaching and feedback to drive team development and morale.
- Increased sales revenue by developing and implementing effective sales strategies.
Store Manager
FitFlop
04.2023 - 10.2025
- Collaborated with staff and clients to achieve customer service goals and exceed team objectives
- In charge of the entire store's operations, including organization, maintenance, and sales.
- Conducted interviews, and trained new hires.
- Devised, implemented, and tracked promotional strategies to increase long-term business
- Organized and led weekly store meetings
- Development and coaching
- Established a loyal customer base
- Created work schedules based on sales volume and employee count
Brand Ambassador
Estée Lauder Companies
10.2018 - 10.2025
- Tracked market trends and analyzed business developments
- Planned and organized events, working closely with retail store managers and leaders
- Communicated product value, quality, and style to educate and entice potential customers
- Collaborated closely with clients to identify needs and challenges.
- Teaching all new employees product knowledge and how to sell the brand.
Store Manager
Blue Mercury
05.2021 - 04.2023
- Manage point-of-sale systems, focusing on accuracy and efficiency.
- Conducted job interviews and made hiring decisions based on the store's needs and experience
- Hired staff members who brought talent, enthusiasm, and experience to an already talented team by recruiting, interviewing, and hiring them.
- Meet or exceed store sales and profit targets by inspiring consumer loyalty
- Created monthly schedules for staff
- Generated repeat business by providing exceptional customer service and positive engagement
- Examined performance data in order to track and measure productivity, progress toward goals, and activity levels
Client Service and Sales Lead
Sephora
07.2010 - 10.2018
- Maintaining direct communication between the company and its clients to ensure the smooth flow of project operations
- Making sure each employee is aware of the services we offer in store
- Training each employee on how to perform and execute services, resulting into sales
- Leading by example
Department Supervisor
H&M
07.2007 - 07.2010
- Training all new employees in my department
- Coaching & leading a team of 20+ people
- Inventory management
- Training the staff to deliver exceptional customer service
- Submitted reports to senior management in order to assist them in making business decisions and planning
- Created weekly schedules to ensure adequate coverage for anticipated demands
- Increased earnings by achieving sales goals and improving customer service
Education
Bachelor of Science - Nursing
Lehman College, CUNY
New York01.2026
Associate of Arts - Nursing
Borough of Manhattan Community College
New York, NY01.2017
Pharmacy Technician - Pharmacology
Sanford-Brown Institute
New York, NY01.2011
Skills
- Human Resources Management, Leadership Skills, Staff scheduling, Recruitment, Inventory management, Coaching and Mentoring, Payroll Management, Microsoft Excel, Event Planning, Merchandising Expertise, Customer Service, KPI Tracking
Timeline
Sales Manager
Ulta Beauty Inc.
10.2025 - Current
Store Manager
FitFlop
04.2023 - 10.2025
Store Manager
Blue Mercury
05.2021 - 04.2023
Brand Ambassador
Estée Lauder Companies
10.2018 - 10.2025
Client Service and Sales Lead
Sephora
07.2010 - 10.2018
Department Supervisor
H&M
07.2007 - 07.2010
Associate of Arts - Nursing
Borough of Manhattan Community College
Pharmacy Technician - Pharmacology
Sanford-Brown Institute
Bachelor of Science - Nursing
Lehman College, CUNY