Samantha Thompson
South Daytona,FL
Summary
Proven track record in enhancing patient care and administrative efficiency, notably at the VA Medical Center. Expert in utilizing CPRS and VATAS, coupled with exceptional customer service and conflict resolution skills. Successfully managed high call volumes and safeguarded patient information, demonstrating a strong work ethic and reliability. Achieved significant improvements in appointment scheduling accuracy and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant
VA Medical Center
Daytona Beach, FL
02.2024 - Current
- Work Schedule: Monday- Friday 8:00am to 4:30pm as a GS6, working overtime as needed for clinic coverage.
- Assists and provides on the job training for new and current employees.
- Follows scheduling directives and ensures compliance with applicable policies and procedures to maintain compliance with access to care.
- Assists coverage of all areas of responsibility.
- Maintains strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Manages high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Collaborates with other coworkers to ensure quality care for veterans and family members.
- Verifies and updates patients demographic information as well as capture their insurance while checking in/ out of appointments.
- Ensures accurate and timely appointment scheduling and rescheduling.
- Showcases advanced knowledge of medical terminology while working with multiple clinics.
Medical Assistant
Mobile Visiting Practitioners
Daytona Beach, FL
10.2023 - 02.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated the daily work schedule of other medical assistants.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided guidance to staff members including changes in policies and procedures.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient demographics as well as insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted Nurse Practitioners in ordering medications, radiology, referrals, etc.
Program Support Assistant
Veterans Affairs Medical Center
Buffalo, NY
03.2022 - 10.2023
- Work Schedule: 8:00am to 4:30pm Monday through Friday as a GS6. Overtime as needed to ensure our workload was being processed in a timely matter.
- Processed financial documents, contracts, expense reports and invoices.
- Updated and verified demographic information.
- Reviewed and approved vendor invoices.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Anticipated potential schedule conflicts and made alternate arrangements and reservations.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Researched rejections, investigating problems to appeal claims.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Managed payroll for temporary, hourly and salaried employees.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Responded to employee inquiries regarding payroll and timekeeping.
Release of Information Specialist
Veterans Affairs Medical Center
Buffalo, NY
03.2021 - 03.2022
- Job Title; Program Support Assistant, started as GS6.
- Adjusts workload assignments based on staffing levels.
- Identified protected health information to safeguard and protect patient privacy.
- Leveraged computer software and technology to locate patient records.
- Conducts ongoing review to ensure quality of work.
- Reviewed requester information in compliance with HIPAA guidelines to obtain patient data from electronic, off-site, or physical records.
- Prepared and processed rejections letters to requesters to facilitate recordkeeping.
- Scanned charts after patient discharge to make charts available to requesters.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Mentored junior team members and managed employee relationships.
- Safeguarded medical records to maintain patient confidentiality.
Nutrition Care Specialist
US Army Reserve
Niagara Falls, NY
11.2015 - 10.2021
- Highest Rank received was E4- Specialist.
- Trained, coached and mentored military units to improve readiness and abilities.
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
- Coordinated planning and execution of operational fires to accomplish unit's mission.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Provided care ranging from nutrition education to nutrition support for patients with variety of medical conditions.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Developed and oversaw preparation of specialized diets.
Advanced Medical Support Assistant -Emergency Dept
Veterans Affairs Medical Center
Buffalo, NY
03.2019 - 03.2021
- Work Schedule: Combination of 8-4:30pm or 3:30pm- Midnight as a GS6. Would occasionally cover overnight shifts as well to assist in coverage of all areas of responsibility.
- Worked 40 hours a week, but would often do overtime to help with clinic coverage.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Ensured accurate and timely scheduling of appointments.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Communicated pertinent information and potential problems to physicians and nurses.
- Properly scheduled appointments for patients via phone and in person by ensuring correct patient preps are utilized.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for patients as required.
Night Shift Manager
Tops Friendly Markets
Tonawanda, NY
08.2015 - 03.2019
- Managed restocking, cleaning and organizing of customer-facing and back-end areas.
- Reviewed register count and bank deposits for proper amounts of currency.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
- Produced nightly audit reports and updates to maintain accurate business records.
- Cross-trained in every store role to maximize operational knowledge.
- Established friendly relationships with regular guests, members and residents.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
Education
High School Diploma -
North Tonawanda High School
North Tonawanda, NY06-2015
Skills
- Customer Service
- Exceptional knowledge of CPRS, ISS, Vista, VATAS, Outlook, as well as other VA used apps
- Appointment Scheduling
- Professional and Mature
- Strong Problem Solver
- Reliable & Trustworthy
- People Skills
- Conflict Resolution
- Good Work Ethic
References
- Kasey Zielinski (Buffalo NY VA Supervisor) - 716-862-6316
- Ivette Croutear (Daytona VA Lead AMSA)- 401-636-9929
Timeline
Advanced Medical Support Assistant
VA Medical Center
02.2024 - Current
Medical Assistant
Mobile Visiting Practitioners
10.2023 - 02.2024
Program Support Assistant
Veterans Affairs Medical Center
03.2022 - 10.2023
Release of Information Specialist
Veterans Affairs Medical Center
03.2021 - 03.2022
Advanced Medical Support Assistant -Emergency Dept
Veterans Affairs Medical Center
03.2019 - 03.2021
Nutrition Care Specialist
US Army Reserve
11.2015 - 10.2021
Night Shift Manager
Tops Friendly Markets
08.2015 - 03.2019
High School Diploma -
North Tonawanda High School