Open To Work
Samantha Thompson
Jackson,MS
Work Preference
Summary
Dynamic professional with a proven track record at Chick-fil-A, excelling in client relations and complaint resolution. Adept at account updating and team collaboration, I consistently foster positive customer experiences while driving operational efficiency. My strong communication skills and attention to detail enhance team performance and customer satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
Chick-fil-A
flowood, Mississippi
04.2026 - Current
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
Manager
Mazzios
09.2024 - 03.2026
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Shift Manager
Popeyes Chicken
brandon, Mississippi
02.2020 - 10.2024
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Jim Hill High School
Jackson, MS05-2016
Skills
- Account updating
- Scheduling
- Complaint resolution
- Team collaboration
- Client relations
- Patient communication
- Proper tourniquet application
- Venipuncture technique
- Needlestick safety
- Patient identification
- Order of draw
Certification
- PT - Phlebotomy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Chick-fil-A
04.2026 - Current
Manager
Mazzios
09.2024 - 03.2026
Shift Manager
Popeyes Chicken
02.2020 - 10.2024
High School Diploma -
Jim Hill High School