Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Thurmond

Kerrville,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Guest-oriented Concierge offering over 2 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Intelligent hospitality industry professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Looking to help top-level hotel reach even further success through Concierge position.

Overview

10
10
years of professional experience

Work History

Concierge

Augusta Vin Winery
Fredericksburg, TX
11.2020 - 03.2022
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.

Caregiver

Self-employeed
Kerrville, Texas
10.2011 - 11.2020
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Education

High School Diploma -

Gregory-Portland High School
Portland, TX
05.1987

Skills

  • Dining Recommendations
  • Clear Communication

Timeline

Concierge

Augusta Vin Winery
11.2020 - 03.2022

Caregiver

Self-employeed
10.2011 - 11.2020

High School Diploma -

Gregory-Portland High School

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Samantha Thurmond