Samantha Tomlin
Summertown,TN
Summary
Detail-oriented Pharmacy Technician with expertise in inventory management and data entry. Proven ability to streamline operations and enhance customer satisfaction through effective communication and problem-solving.
Overview
22
22
years of professional experience
Work History
Certified Pharmacy Technician
Maury Regional Medical Center
Columbia,TN
01.2018 - Current
- Managed medication inventory and ensured compliance with safety regulations.
- Processed prescription orders accurately and efficiently in a fast-paced environment.
- Collaborated with healthcare professionals to optimize patient care through effective medication management.
- Trained new pharmacy technicians on operational procedures and best practices for efficiency.
- Conducted regular audits of pharmaceutical inventory to maintain accuracy and reduce waste.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
Certified Pharmacy Technician
CVS Pharmacy
Murfreesboro, TN
05.2004 - 01.2018
- Developed and implemented workflow improvements, enhancing productivity in medication dispensing processes.
- Oversaw daily pharmacy operations, ensuring adherence to policies and quality standards.
- Mentored junior staff in technical skills and customer service excellence, fostering team development.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Managed opening and closing duties for pharmacy.
- Trained new pharmacy technicians on operational procedures and best practices for efficiency.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
Education
High School Diploma -
Citrus High School
Inverness, FLSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Prescription interpretation
- Drug storage procedures
- Inventory management
- Updating medication histories
- Drug inventory control
- New hire onboarding
- Verbal and written communication
Timeline
Certified Pharmacy Technician
Maury Regional Medical Center
01.2018 - Current
Certified Pharmacy Technician
CVS Pharmacy
05.2004 - 01.2018
High School Diploma -
Citrus High School