Samantha Torres
Murrieta,CA
Summary
Adept at streamlining operations, I enhanced office efficiency and patient care at California Imaging and Pain Management by leveraging top-notch organization and time management skills. Specializing in customer relations and data entry, I significantly reduced wait times and improved service quality, demonstrating a commitment to excellence and a proactive approach to challenges.
Overview
8
8
years of professional experience
Work History
Receptionist
California Imaging
06.2021 - Current
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Handled transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Receptionist / OR Scheduler /Front and Back Office Medical Assistant
Pain Management
01.2018 - 06.2021
- Interviewing patients, recording their medical history, and measuring vital signs. Patient aftercare and IV removal.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Veterinary Assistant /Front Desk Receptionist
Temecula Veterinary Clinic
11.2016 - 12.2017
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected and processed samples for laboratory testing.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College
Temecula, CA01-2014
High School Diploma -
Murrieta Valley High School
Murrieta01-2007
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Data inputting
- Multi-line telephone operation
- Customer and client relations
- Scheduling
- Document Management
Timeline
Receptionist
California Imaging
06.2021 - Current
Receptionist / OR Scheduler /Front and Back Office Medical Assistant
Pain Management
01.2018 - 06.2021
Veterinary Assistant /Front Desk Receptionist
Temecula Veterinary Clinic
11.2016 - 12.2017
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College
High School Diploma -
Murrieta Valley High School
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