Samantha Torres

• Supervised daily operations to ensure optimal customer experience and service efficiency.
• Coordinated staff schedules to align with peak cinema attendance and operational demands.
• Developed training materials for new employees, enhancing onboarding process and role understanding.
• Implemented inventory tracking system, reducing waste and improving supply chain management, completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs, and managed inventory levels to minimize stockouts while reducing overhead costs.
• Assisted in planning promotional events, elevating community engagement and brand visibility.
• Resolved customer complaints promptly, ensuring satisfaction and loyalty retention initiatives were met. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect as well as boosting employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Monitored sales trends to adjust pricing strategies for optimal profitability and analyzed sales data to identify trends and adjust inventory orders accordingly.
• Executed tasks using Microsoft applications, including Excel for data analysis, SharePoint for collaboration, and Word for report generation.

Worked in the grapevines. Picked and cleaned the produce as well as placing them into containers.