Samantha Tortora
Summary
Dynamic and organized professional with experience as a Student Worker at Yuba College, excelling in customer service and problem-solving. Proven ability to enhance student engagement through effective communication and event coordination. A fast learner who thrives in team environments, dedicated to fostering a positive atmosphere and improving accessibility in educational settings.
Overview
3
3
years of professional experience
Work History
IT Student Worker
Yuba College
04.2026 - Current
- Collaborated with IT team to implement software updates, enhancing system functionality and security.
- Conducted training sessions for users on new technologies, improving digital literacy among staff.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Conduct inventory daily for up to 60 devices
- Participated in help desk operations, managing ticketing system to prioritize user requests effectively.
Counseling Student Worker
Yuba College
08.2024 - 03.2026
- Assisted in managing student inquiries and providing information on academic programs.
- Supported event coordination by organizing logistics for campus activities and workshops.
- Maintained accurate records of student attendance and participation in programs.
- Collaborated with faculty to facilitate communication between students and academic departments.
- Adapted quickly to changing priorities while maintaining high levels of service quality.
- Assisted in technology troubleshooting for students and faculty, enhancing learning experience.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Participated in team meetings to contribute insights on improving student engagement initiatives.
School Library Assistant
River Valley High School
08.2023 - 12.2023
- Organized and maintained library collections to enhance accessibility and usage.
- Maintained a welcoming and organized library environment, fostering a positive learning atmosphere for all users.
- Placed books on proper shelves when returned to circulation.
- Distributed books to classrooms on campus
Education
Associate of Science - Social Work
Yuba College
05-2026
Associate of Science - Psychology
Yuba College
05-2026
Skills
- Fast learner
- Teamwork and collaboration
- Problem-solving
- Friendly and professional
- Team collaboration
- Customer service
- Appointment scheduling
- Organized and efficient
- Multi-Task
- Cash Handling
- Physical Stamina
- Attention to Detail
- Food Safety & Sanitation
- Time Management
Hobbies and Interests
- Tech
- Reading
- Documenting and sharing travel experiences.
- Music
- Watching Movies and TV Shows
- Outdoor Recreation
- Gym Workouts
- Journaling
- Volunteer Work
- Road Trips
- Animal Care
- Blogging/Vlogging
Adapting Quickly to New Technology
On my first day at the IT Help Desk, I was introduced to various software such as TDX, Microsoft Entra, Rapid Identity, and Scripts. At first, I struggled to remember which tool was used for each type of technical issue. I wanted to help users effectively and confidently, so I made it a priority to remember the tools and their application processes. I was determined to understand the common technical issues staff, students, and faculty experience, as well as the solutions. To ensure this, I shadowed my colleagues as much as possible and paid close attention to their problem-solving techniques. I took notes on the technical issues that typically required identity management tools versus ticketing updates/creations. Additionally, I practiced navigating each system on my own, exploring features and testing the tools' functions. My colleagues shadowed me and gave me feedback, which helped me to understand not just what to do but what I could do better. Their guidance showed me how to approach issues effectively and logically. Within a short time, I could identify the right tools for a user’s issue almost immediately. Learning these systems boosted my confidence when assisting users and improved my troubleshooting speed and efficiency. It also taught me that with curiosity and hands-on practice, I can quickly adapt to new technologies.
Timeline
IT Student Worker
Yuba College
04.2026 - Current
Counseling Student Worker
Yuba College
08.2024 - 03.2026
School Library Assistant
River Valley High School
08.2023 - 12.2023
Associate of Science - Social Work
Yuba College
Associate of Science - Psychology
Yuba College