Summary
Overview
Work History
Education
Skills
Timeline
Community Involvement
pwb

Samantha Trasatti

Philadelphia,PA

Summary

Experienced Operations, Office Management, and Jewelry Industry Professional with a proven track record of optimizing productivity, efficiency, and service quality across fast-paced environments. Highly dependable, ethical, and detail-driven leader who blends advanced organizational, technical, and business acumen. Skilled in managing day-to-day operations, overseeing business office functions, and driving diamond and fine-jewelry sales to local store owners and private clients. Works seamlessly with cross-functional teams to ensure operational excellence, exceptional customer service, and sustained business growth.

Overview

18
18
years of professional experience

Work History

Business Office Manager / Sales / Operations Manager

Gen V Jewelers, Inc
Philadelphia, PA
01 2022 - Current

• Oversee full operations management and business office functions, ensuring efficient daily workflow, organization, and cross-department communication.

• Manage inventory and supply chain processes, including ordering, receiving, and vendor/contract negotiations to optimize cost, quality, and service delivery.

• Handle diamond sales and client relations with local jewelry store owners, providing exceptional service and maintaining strong professional partnerships.

• Lead and train staff, streamline office policies and procedures, and implement systems that improve productivity, onboarding, and team performance.

• Maintain financial accuracy by reconciling accounts, managing confidential records, coordinating schedules and meetings, and overseeing facility maintenance needs.

Co-Founder, Co-Owner

Phil & Jim’s Steaks & Hoagies
11 2019 - 11 2022
  • Purchased and effectively reopened a failing business during a global pandemic tonot only become more successful than ever, but to also win many regional andnational awards
  • Ensured that customers were consistently satisfied with their food as well ascontinually turning a profit for the restaurant
  • Oversaw the kitchen staff as they prepared, cooked, and presented the meals, aswell as monitored the wait staff as they served customers
  • Worked with the cleaning staff to make sure everything was up to food and healthstandards
  • Successfully kept track of inventory, payroll, managing the budget and makingthe schedule for the workers
  • Enforced COVID-19 safety measures

Owner, Head Fitness and Nutrition Coach

Philly Fit Girl Health & Wellness Services
06.2014 - 02.2020
  • Independent owner of Philly Fit Girl, a fitness and nutrition coaching business
  • Helped clients develop better eating habits, achieve their weight-loss goals and ultimately maintain healthy and fulfilling lifestyle changes
  • Advised successful weight-management plans
  • Grew business independently and retained clients for many years
  • Managed and treated each client as an individual and worked with them according to their personality and ability to receive and retain information
  • Modified every plan based on the needs, potential injuries or health issues of each client
  • Successfully instructed and motivated each client with excellent communication skills

Manager, Mixologist

Rouge 98, Inc
06.2007 - 06.2014
  • Oversaw food preparation, ensured compliance with health, safety, food handling, and hygiene standards
  • Ensured customer satisfaction with all aspects of the restaurant and dining experience
  • Handled customer complaints by resolving issues in a diplomatic and courteous manner
  • Developed an award winning beverage program
  • Managed inventory and worked with sales representatives from beer, wine, and spirits corporations
  • Oversaw team performance
  • Handled team conflicts
  • Streamlined operations
  • Worked extremely well under pressure in one of the most high paced, high profile, demanding restaurants in Philadelphia
  • Catered to VIP guests with efficiency and confidence
  • Ensured each customer experience was positive and memorable
  • Handled stress in a high pressure environment

Education

Bachelor of Science - Business

Wilmington University
Wilmington, DE
05.2007

Skills

  • Disciplined and highly-organized in work habits, a fast-thinker in a high pressureenvironment
  • Ability to identify problems and implement effective solutions
  • A natural leader, able to work efficiently independently and part of a teamInnovative, creative, detail oriented and self-motivated
  • Exceeds expectations through education, skill refinement, and worldlinessExcellent oral and written communication skills
  • Strong problem solving skills
  • Experience in customer relations
  • Experience in project management
  • Ability to identify problems and implement effective solutionsReliable, flexible, and works well with others

Timeline

Owner, Head Fitness and Nutrition Coach

Philly Fit Girl Health & Wellness Services
06.2014 - 02.2020

Manager, Mixologist

Rouge 98, Inc
06.2007 - 06.2014

Business Office Manager / Sales / Operations Manager

Gen V Jewelers, Inc
01 2022 - Current

Co-Founder, Co-Owner

Phil & Jim’s Steaks & Hoagies
11 2019 - 11 2022

Bachelor of Science - Business

Wilmington University

Community Involvement

      

  • Navigated the myriad governmental channels to allow for a city block party to raise money and awareness for PAWS in June of 2014
  • Organizer and volunteer for The Philadelphia Burger Brawl, a yearly event that funds literacy programming through technology for Philadelphia’s underserved children in public elementary schools. 2011-2017
  • Schuylkill River Trail Ambassador and volunteer contributing to the cleanliness of the trail, 2016-2019
  • Contributor to Young Friends of Rittenhouse Square to raise money for the upkeep of the Square, 2016-2018
Samantha Trasatti