
Experienced Operations, Office Management, and Jewelry Industry Professional with a proven track record of optimizing productivity, efficiency, and service quality across fast-paced environments. Highly dependable, ethical, and detail-driven leader who blends advanced organizational, technical, and business acumen. Skilled in managing day-to-day operations, overseeing business office functions, and driving diamond and fine-jewelry sales to local store owners and private clients. Works seamlessly with cross-functional teams to ensure operational excellence, exceptional customer service, and sustained business growth.
• Oversee full operations management and business office functions, ensuring efficient daily workflow, organization, and cross-department communication.
• Manage inventory and supply chain processes, including ordering, receiving, and vendor/contract negotiations to optimize cost, quality, and service delivery.
• Handle diamond sales and client relations with local jewelry store owners, providing exceptional service and maintaining strong professional partnerships.
• Lead and train staff, streamline office policies and procedures, and implement systems that improve productivity, onboarding, and team performance.
• Maintain financial accuracy by reconciling accounts, managing confidential records, coordinating schedules and meetings, and overseeing facility maintenance needs.