Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Tucker

Boston,MA

Summary

Dynamic and results-oriented professional with a proven track record at Wegmans, adept in multitasking and customer service. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating a strong work ethic and problem-solving skills. Successfully increased daily sales through strategic upselling, showcasing a commitment to excellence and continuous improvement.

Overview

9
9
years of professional experience

Work History

Food Service Worker

Wegmans
08.2021 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Increased daily sales by upselling menu items based on customer preferences.
  • Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.

Front End Cashier

Wegmans
10.2015 - 08.2021
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Approached every question or concern with calm and level-headed approach.
  • Completed daily tasks quickly without sacrificing quality or attention to detail.
  • Prevented loss by identifying fraudulent transactions and following established security procedures.
  • Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Collaborated with team members to ensure seamless store operations during busy periods.

Education

Bachelor Of Business Administration - Business Administration And Management

University of Massachusetts - Boston
Boston, MA
06.2024

GED -

Canton High School
Canton, MA
06.2017

Skills

  • Quick Learner
  • Positive Attitude
  • Multitasking
  • Customer Service
  • Strong Work Ethic
  • Cleaning and sanitation
  • Problem-Solving
  • Strong Communication Skills
  • Attention to Detail

Timeline

Food Service Worker

Wegmans
08.2021 - Current

Front End Cashier

Wegmans
10.2015 - 08.2021

Bachelor Of Business Administration - Business Administration And Management

University of Massachusetts - Boston

GED -

Canton High School

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Samantha Tucker