Samantha Turnbull

The Lead Server at 360 Rooftop Bar is responsible for delivering exceptional guest experiences while supporting front-of-house operations in a high-energy, upscale rooftop environment. This role combines hands-on service with leadership, ensuring service standards are consistently met and team members are supported during all shifts.

Key responsibilities:

• Provide attentive, high-quality food and beverage service to guests
• Train and mentor new servers on menu knowledge, service techniques, and POS systems
• Communicate effectively with bartenders, kitchen staff, and management
• Confidently recommend spirits, wine, and cocktails based on guest preferences

Provided attentive, high-quality service in a fast-paced, guest-focused environment, ensuring an enjoyable dining experience from greeting to checkout. Built strong menu knowledge to confidently guide guests, while maintaining efficiency, accuracy, and a positive team dynamic.

• Delivered friendly, high-energy service in a casual dining setting
• Guided guests through menu selections, including specialty pizzas, craft beers, and cocktails
• Managed multiple tables efficiently while maintaining attention to detail
• Built rapport with guests to encourage repeat business
  
  

As the Manager at McDonald’s oversees daily restaurant operations, ensuring efficient service, high-quality food standards, and a positive customer experience. This role combines team leadership, operational management, and customer service in a fast-paced environment.

Key responsibilities

• Supervise and coordinate daily operations during assigned shifts
• Lead, train, and motivate crew members to meet performance and service standards
• Ensure food quality, safety, and cleanliness standards are consistently maintained
• Monitor drive-thru and front counter performance to optimize speed and accuracy
• Handle customer concerns and resolve issues professionally
• Manage cash handling, register accuracy, and end-of-shift reports
• Assist with scheduling, inventory control, and ordering supplies