Samantha Umpaiboon
Las Vegas,NV
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
9
9
years of professional experience
Work History
Medical Administrative Assistant
Cleveland Clinic
Las Vegas, Nevada
05.2023 - Current
- Processed referrals from primary care physicians and specialists as needed.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
- Assisted with coding medical records using ICD-10 coding standards.
- Provided administrative support to clinical staff as needed.
- Created spreadsheets in Excel for tracking purposes.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed physician calendar, scheduling patient appointments and procedures.
- Updated patient accounts and information daily.
- Compiled physical and digital documents, charts, and reports.
- Documented and responded to incoming correspondences to address questions.
- Assisted with referrals and prepared medical records for patients.
Patient Service Specialist
Cleveland Clinic
Las Vegas, NV
09.2021 - 05.2023
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Maintained strict confidentiality when dealing with sensitive information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Manager
Paris Baguette
Las Vegas, NV
10.2015 - 12.2022
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High School Diploma -
South West Career And Technical Academy
Las Vegas, NV06-2014
Associate of Applied Science -
Pima Medical Institute
Las Vegas, NVSkills
- Inter-office communication
- Charting and clinical documentation
- Multi-line phone operations
- Medical terminology proficiency
- Program coordination
- Prioritizing patients
- Verbal and written communication
- Sales management
- Problem-solving aptitude
- Team building
- Customer Relations
- Quality Control
- Multitasking
- Adaptability
Timeline
Medical Administrative Assistant
Cleveland Clinic
05.2023 - Current
Patient Service Specialist
Cleveland Clinic
09.2021 - 05.2023
Manager
Paris Baguette
10.2015 - 12.2022
High School Diploma -
South West Career And Technical Academy
Associate of Applied Science -
Pima Medical Institute
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