Samantha Valdez
Denver
Summary
Dynamic Owner/Manager at SLV Wine & Spirits with a proven track record in enhancing customer satisfaction and driving repeat business. Expert in operations management and relationship building, I successfully led a high-performing team, optimized financial processes, and created engaging merchandise displays, resulting in increased sales and a loyal customer base.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Friendly and reliable Manager offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Manager
SLV Wine & Spirits
08.2010 - 07.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Irvine High School
Irvine, CASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Business planning
Certification
MED Badge # M169094 Expires 1/30/27
Timeline
Owner/Manager
SLV Wine & Spirits
08.2010 - 07.2023
High School Diploma -
Irvine High School
Similar Profiles
Matthew ColemanMatthew Coleman
Director of Wine at Auburn Spirits, Auburn Wine & SpiritsDirector of Wine at Auburn Spirits, Auburn Wine & Spirits
Elliot PorozniElliot Porozni
Managing Partner at Highlander Wine & SpiritsManaging Partner at Highlander Wine & Spirits
Tyler NickelsonTyler Nickelson
Area Sales Manager at Southern Glazer's Wine And SpiritsArea Sales Manager at Southern Glazer's Wine And Spirits
Lukas SimmerLukas Simmer
Boat Captain at Self-employeedBoat Captain at Self-employeed
Nathan LevrioNathan Levrio
Maintenance Technician at Mile High Facility ManagementMaintenance Technician at Mile High Facility Management