Samantha Valenzuela
Heber,CA
Summary
Organized Office Support Professional with a strong work ethic and professional demeanor. Delivered effective time management and organizational skills to enhance operational efficiency and contribute to company growth. Demonstrated exceptional customer service and decision-making capabilities in diverse environments.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Office Administrator
Moniko Construction & Plumbing, Inc.
San Diego, California
09.2022 - Current
- Coordinated and managed daily administrative operations of the office.
- Coordinated appointments and schedules for field staff and clients, optimizing logistics for efficient field operations.
- Managed office correspondence and communication for construction and plumbing projects.
- Facilitated effective communication between vendors, clients, and project teams to support project execution.
- Maintained organized filing systems for project documentation and contracts.
- Developed and implemented office policies to improve operational efficiency.
- Assisted with invoicing and processing payments for services rendered.
- Processed invoices on a timely basis according to established procedures.
- Answered incoming calls professionally and directed callers to the appropriate personnel or department.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Verified employee time sheets for accuracy prior to payroll processing, ensuring timely and correct payroll disbursement.
Personal Banker
Wells Fargo
San Diego, CA
12.2021 - Current
- Expanded customer relationships through consistent follow-ups, enhancing client satisfaction and loyalty.
- Established strong rapport with clients to align financial solutions with their needs, fostering branch loyalty.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Cultivated partnerships to provide relevant referrals, improving client service and satisfaction.
Teller
Wells Fargo
San Diego, CA
12.2018 - 12.2021
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Provided exceptional customer service in person and over telephone, enhancing customer satisfaction.
- Executed transactional, operational, and customer support tasks, leveraging knowledge of bank procedures and products to assist clients effectively.
- Processed cash transactions, balanced cash drawers, completed loan payments, and issued cashier's checks accurately.
Shift Manager
Wendys Restaurant
El Centro, CA
07.2014 - 09.2018
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Enhanced operations and boosted productivity through targeted employee training and coaching.
- Managed daily cash intake by counting registers and reconciling profits.
- Managed daily cash intake by counting out registers and tabulating profits.
- Trained new employees on company policies, procedures, and customer service standards to ensure compliance and effective service.
Education
Associate of Science - Business Administration
San Diego Miramar College
San Diego, CA 05.2024 - 10.2026
High School Diploma -
Southwest High School
El Centro, CASome College (No Degree) - Education
Imperial Valley College
Imperial, CASkills
- Regulatory Compliance
- Attention to Detail
- Customer Service
- Office management
- Office Administration
- Communication skills
- Client relationship management
Languages
Spanish
References
Spanish
Timeline
Associate of Science - Business Administration
San Diego Miramar College
05.2024 - 10.2026
Office Administrator
Moniko Construction & Plumbing, Inc.
09.2022 - Current
Personal Banker
Wells Fargo
12.2021 - Current
Teller
Wells Fargo
12.2018 - 12.2021
Shift Manager
Wendys Restaurant
07.2014 - 09.2018
High School Diploma -
Southwest High School
Some College (No Degree) - Education
Imperial Valley College