Samantha Vargas
Summary
Several years of experience in customer service, and administrative professional with a background in healthcare, eligibility services, and confidential records management. Skilled in providing exceptional client support, maintaining accurate documentation, and managing high-volume workloads while ensuring compliance and confidentiality. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Agent Representative
Concentrix With United Healthcare
08.2024 - Current
- Handled a high volume of inbound calls while delivering exceptional customer service in a fast-paced call center environment.
- Assisted members with questions regarding health insurance benefits, eligibility, claims, coverage, and plan information.
- Facilitated effective communication between clients and healthcare providers to resolve inquiries and issues.
- Developed solutions for client concerns, improving overall satisfaction ratings through effective problem-solving techniques.
- Documented customer interactions thoroughly and ensured all member information was updated accurately.
Eligibility Specialist
FHCANN. Department Of Human Services
07.2021 - 09.2024
- Managed a high volume of inbound calls while providing exceptional customer service to clients seeking assistance with public assistance and healthcare programs.
- Determined and explained eligibility requirements for state and federal benefit programs, ensuring compliance with established policies and regulations.
- Assisted clients by answering questions related to benefits, application status, program requirements, and available services in a clear and professional manner.
- Verified and documented client information accurately while maintaining strict confidentiality and compliance with privacy regulations.
- Maintained detailed case documentation and updated client records using agency systems to ensure accuracy and continuity of service.
- Consistently demonstrated strong communication, problem-solving, and multitasking skills while meeting call center performance metrics and delivering compassionate, client-focused service.
Record Specialist
Iron Mountain
11.2018 - 07.2021
- Managed and maintained confidential client records with a high level of accuracy while ensuring compliance with company policies and privacy regulations.
- Processed, organized, indexed, and securely stored physical and electronic records to maintain efficient document management systems.
- Scanned, digitized, archived, and tracked sensitive documents while maintaining strict chain-of-custody and confidentiality standards.
- Demonstrated exceptional attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment while protecting sensitive information.
- Developed and implemented efficient filing systems to enhance document retrieval and organization.
- Managed comprehensive records management processes to ensure compliance with regulatory standards.
Education
High School -
Humble High School
05.2011
Skills
- Administrative Duties
- Client relationship building
- Multitasking and organization
- Performance tracking
- Data entry
- Technical troubleshooting
- Documentation
- Quality control
- Data collection
- Strong Communication Skills
- Record Keeping
- Effective time management
Timeline
Agent Representative
Concentrix With United Healthcare
08.2024 - Current
Eligibility Specialist
FHCANN. Department Of Human Services
07.2021 - 09.2024
Record Specialist
Iron Mountain
11.2018 - 07.2021
High School -
Humble High School