Samantha Vidal
Brooklyn
Summary
Dynamic Program Director with a proven track record at Samaritan Daytop Village, enhancing service delivery and successfully placing over 100 clients into permanent housing. Expert in care planning and client advocacy, I foster team compliance and develop innovative wellness initiatives, ensuring a safe therapeutic environment for diverse client needs.
Overview
16
16
years of professional experience
Work History
PROGRAM DIRECTOR
SAMARITAN DAYTOP VILLAGE
Brooklyn
12.2024 - 12.2025
- Directed operations of shelter serving 67–150 clients with co-occurring mental health, substance use, and employment challenges, enhancing overall service delivery.
- Led re‑housing efforts resulting in over 100 clients successfully placed into permanent housing.
- Supervised, trained, and evaluated 20 clinical and administrative staff to ensure compliance with agency policies, 42 CFR, HIPAA, and regulatory standards, fostering a knowledgeable and compliant team.
- Monitored quality and effectiveness of shelter services while maintaining a safe therapeutic environment, contributing to improved client satisfaction and safety.
- Develop new treatment components, wellness initiatives, and service enhancements based on client needs.
- Collaborate with internal departments and external partners to meet program goals.
- Created on‑site library, wellness programs, job‑readiness workshops, and interview‑prep services to support client growth and self‑sufficiency.
- Oversee plant operations and ensure a secure environment of care.
ASSISTANT PROGRAM DIRECTOR
SAMARITAN DAYTOP VILLAGE
Brooklyn
05.2024 - 12.2024
- Coordinates and implements clinical services for 150 clients via multidisciplinary case management team.
- Provides regularly scheduled clinical and administrative supervision to over 15 assigned staff.
- Helps implement and monitor policies, procedures, and systems necessary for effective and efficient delivery of program services.
- Identified staff training needs and planned, developed, and conducted training to enhance clinical staff competency and ensure compliance with agency policies.
- Supervises and monitors Shelter environment to ensure that behavioral guidelines are followed, a therapeutic milieu is maintained, and interpersonal relationships remain positive.
- Documented supervisory sessions with staff, completed appraisals, and administered discipline.
- Recommended hiring and termination of staff based on performance assessments and program needs.
- Maintained accurate, complete, and timely client treatment records by staff, ensuring compliance with regulatory requirements and internal policies.
SENIOR CASE MANAGER
SAMARITAN DAYTOP VILLAGE
Brooklyn
12.2019 - 05.2024
- Directly managed a case portfolio of approximately 30-40 clients.
- Monitors 80 to 150 clients' progress towards their goals and documents via progress notes.
- Manages intake and develops a comprehensive assessment for participants.
- Guided staff in identifying client needs, providing referrals, and following up with resources to support program participants in achieving service plan goals.
- Conducted housing and vocational assessments for clients to determine appropriate readiness.
- Provides direct supervision to 5 Case Managers.
- Conduct bi-weekly one on one and group supervision of Case Managers.
- Troubleshoots problems and makes decisions in accordance with program policies, procedures, and protocols.
- Led and participated in administrative and staff meetings.
- Reviewed case documentation periodically, ensuring accuracy, completeness, and clarity.
- Conducts chart auditing bi-weekly of client files.
- Developed systems that enhanced quality and efficiency of casework services.
- Submitted pre-clearance and conducted Apartment Review Checklist on units.
- Filed CITYFHEPS, SOTA, and EOSD documentation with relevant DHS departments to maintain compliance.
CASE MANAGER
SAMARITAN DAYTOP VILLAGE
Brooklyn
12.2018 - 12.2019
- Conducts initial intake and psycho-social assessment of clients' needs and periodic re-assessments.
- In collaboration with clients, prepares initial and periodic revisions of independent living plans including short-term and long-term client goals.
- Works with clients to break through barriers to client goals, assists clients in advocating for themselves and in moving toward self-sufficiency.
- Monitored clients' progress toward goals through regular contact and documented developments in progress notes.
- Established professional relationships with clients; engaged them in permanency services while maintaining client confidentiality.
- Assisted clients in attaining their goals by referring them to permanent housing opportunities and identifying community resources.
- Follows-up with clients and with referral organizations regarding client contact and progress with referral organization.
- Assists clients in completing applications for benefits and entitlements and may process applications on clients' behalf.
CPSE HEAD CASE COORDINATOR
CITY PRO GROUP INC
Brooklyn
01.2010 - 07.2016
- Established and nurtured relationships with key agencies and referral sources to enhance collaboration.
- Worked directly with CPSE directors to ensure compliance of all department policies and procedures.
- Managed a caseload of 80 clients.
- Performed intake assessments for new referrals to collect essential client information for effective case management.
- Conducted quality assurance for all cases after completing IEPs.
- Ensured compliance across all cases by reviewing reports for errors and generating STAC5 and invoices.
Education
Bachelors - Disability Studies
CUNY SPS
04-2027
Associate of Arts (A.A -
Borough of Manhattan CC
01-2024
Skills
- Care Planning Case Management Needs Assessment Client Advocacy
- Community Resources Transition Follow-Up Individualized Counseling
- Community Resources
- Transition Follow-Up
- Team Leadership
- Client engagement
- Documentation management
- Microsoft Word, Excel
- CARES, CAPS, 2010E Applications
Timeline
PROGRAM DIRECTOR
SAMARITAN DAYTOP VILLAGE
12.2024 - 12.2025
ASSISTANT PROGRAM DIRECTOR
SAMARITAN DAYTOP VILLAGE
05.2024 - 12.2024
SENIOR CASE MANAGER
SAMARITAN DAYTOP VILLAGE
12.2019 - 05.2024
CASE MANAGER
SAMARITAN DAYTOP VILLAGE
12.2018 - 12.2019
CPSE HEAD CASE COORDINATOR
CITY PRO GROUP INC
01.2010 - 07.2016
Bachelors - Disability Studies
CUNY SPS
Associate of Arts (A.A -
Borough of Manhattan CC