Samantha Villegas
Hialeah,FL
Summary
Enthusiastic merchandiser eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of marketing and customer satisfaction. Trained in leading and supervising a team.
Motivated to learn, grow, and excel in my career.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Generali Global Assistance
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Merchandising Associate
Macy's
01.2018 - 08.2022
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
Sales Associate
Nordstorm Rack
03.2016 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
The English Center
Miami, FL04.2015
Skills
- Paperwork Processing
- Data Entry
- Scheduling
- Call Management
- Product Knowledge
- Complaint Resolution
- Consultative Sales
- Store Maintenance
- Receiving Support
Timeline
Customer Service Representative
Generali Global Assistance
08.2022 - Current
Merchandising Associate
Macy's
01.2018 - 08.2022
Sales Associate
Nordstorm Rack
03.2016 - 01.2018
High School Diploma -
The English Center
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