Samantha Walker
Account Manager
Albany,CA
Summary
Dynamic member of the Account Management team with over 8 years of experience implementing both pre and post sales processes to ensure customer retention, success and expansion in the technology and SaaS space. Offering expertise in building partnerships, retaining key accounts and increasing revenue. Strong account development leader with proficiency in influencing decision-makers and devising successful strategies. Collaborative across multiple internal teams to ensure customer success and satisfaction while managing relationships with full customer portfolios.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager, Mid-Market & Enterprise
Beekeeper
Oakland, CA
01.2021 - Current
- Secure and manage over 85 high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Deliver engaging and polished presentations to highlight new products that are relevant to each customer
- Develop comprehensive account plans for selected Mid-Market and Enterprise accounts by identifying expansion and up-sell opportunities to contribute to annual revenue goals
- Cross-collaborate with Customer Success, Product, Marketing, Sales Operations and Leadership teams to reach revenue goals and ensure customer retention
- 2021 Closed $186,000 in up-sell/expansion (106% quota)
- 2021 98% renewal retention (Over 1.33 Million in Revenue)
Account Manager
Beekeeper
01.2020 - 01.2021
- First Account Manager hired to implement processes and optimize renewal process for all North America accounts
- Manages 125+ accounts from 50-1,000 employees
- Optimized renewal process by negotiating growth potential and enhancing customer experience with platform
- Developed innovative ways to retain clients and provide them with viable solutions
- Collaborate with Customer Success team to present quarterly business reviews to understand customer's goals and implement strategies to make them successful
- 2020 Sales Rookie of the Year
- 2020 Closed $52,000 in up-sell/expansion (102% quota)
- 2020 93.5% renewal retention (1.1 Million in Revenue)
Account Manager
Voxer
09.2017 - 12.2019
- Developed highly profitable pipeline based on multiple sales penetration techniques, including cold outreach, digital marketing strategies, referrals and events
- Establish relationships with 300+ enterprise customers to ensure customer retention and growth
- Owned all customer facing interactions from discovery/demo to onboarding to renewal and expansion
- Researched market trends and received customer feedback to ensure optimal customer journey to increase retention
- Provided quarterly business reviews with enterprise customers, including C-level executives to share best practices and insights
- 2018 increased monthly reoccurring revenue by 53%
- 46% of all customers added seats at renewal time
Associate Account Manager
Blue Chip Tek
01.2016 - 08.2017
- Created territory plans for prospecting net new customers by collaborating with multiple partners, events and cold outreach
- Worked closely Outside Account Managers to reach renewal revenue goals and work with Small business accounts in their portfolios
- Inside Account Management responsibilities for largest enterprise customers including all post sales follow up to ensure customer satisfaction and successful delivery
- Organized and prepared shipments for international orders to ensure customers timelines were met
- Trained account teams business development representative and inside sales teams
- 2016 account team reached company high of 40.7 million in revenue (15 million in renewals)
Inside Account Manager
Blue Chip Tek
10.2013 - 12.2015
- Provided responsive communication for all pre/post sales issues and customer needs
- Maintained overall relationships with 50+ enterprise clients
- Assembled accurate forecast using Salesforce and Microsoft dynamics
- Tracked all renewals and growth opportunities based on customer profile and territory
- Voted Inside Account Manager of the year in 2015
- 2014 account team reached 24 million in revenue (108% Quota)
- 2015 account team reaches 25 million in revenue (102% Quota)
Education
B.A. - Psychology
University of California, Berkeley
Berkeley, CA 01.2009 - 01.2013
Skills
Strategic Account Planning
Salesforce
Microsoft CRM
Campaign Platforms
Relationship Building and management
Accomplishments
- 2021 Increased customer referrals by 14%
- 2020 Sales Rookie of the Year
- 2015 Inside Account Manager of the Year
- 2013 Team Captain UC Berkeley D1 Women's Soccer Program
Timeline
Account Manager, Mid-Market & Enterprise
Beekeeper
01.2021 - Current
Account Manager
Beekeeper
01.2020 - 01.2021
Account Manager
Voxer
09.2017 - 12.2019
Associate Account Manager
Blue Chip Tek
01.2016 - 08.2017
Inside Account Manager
Blue Chip Tek
10.2013 - 12.2015
B.A. - Psychology
University of California, Berkeley
01.2009 - 01.2013