Samantha Wall

• Maintained a high level of cleanliness and organizations daily operations to guarantee seamless guest experiences.
• Developed and implemented check-in/check-out procedures, improving guest flow and satisfaction.
• Developed and implemented efficient check-in/check-out procedures to enhance efficiency.
• Supervised housekeeping staff, enforcing quality standards and cleanliness protocols to create an inviting atmosphere for guests.
• Managed inventory and supply ordering to maintain optimal stock levels for daily operations.
• Demonstrated effective service techniques to new employees, ensuring high standards for client and guest interactions.
• Safeguarded confidential guest information by adhering to strict data protection policies and procedures.

• Support pharmacists with accurate prescription preparation, labeling, and medication dispensing in a high-volume pharmacy environment.

• Review prescription orders for accuracy, dosage verification, and patient safety compliance.

• Process insurance claims and prior authorizations while maintaining strict HIPAA and pharmacy regulatory standards.

• Maintain and monitor medication inventory, stock rotation, and supply organization to ensure availability of critical medications.

• Provide patient assistance regarding medication instructions, pharmacy services, and insurance questions.

• Collaborate with pharmacists and healthcare staff to ensure efficient workflow and safe medication handling practices.

• Led workflow improvements that enhanced operational efficiency within the pharmacy team.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Maintained clean and organized work environment, adhering to health and safety standards.
• Managed opening and closing duties for pharmacy.

• Managed patient scheduling, intake forms, and front desk operations in a busy counseling practice

• Verified insurance eligibility and benefits prior to appointments

• Processed billing information and maintained accurate patient records

• Maintained confidential files and electronic medical records while ensuring HIPAA compliance

• Assisted clinicians with documentation and patient record updates using EHR systems including Epic and SimplePractice

• Responded to patient inquiries and coordinated appointment changes to maintain efficient office workflow