Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Warren

Pasadena,TX

Summary

Dynamic Restaurant Manager with a proven track record at The Rouxpour Restaurant & Bar, excelling in team management and customer engagement. Enhanced guest experiences through effective complaint resolution and optimized inventory control, achieving significant operational improvements. Adaptable leader committed to fostering a positive atmosphere and driving business success.

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Restaurant Manager

The Rouxpour Restaurant & Bar
05.2020 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

Restaurant Manager

Kona Grill
02.2016 - 04.2019
  • Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
  • Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
  • Improved employee retention rates by providing ongoing support, coaching, and constructive feedback to foster professional growth.
  • Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
  • Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
  • Coordinated with suppliers to ensure timely delivery of inventory, contributing to a seamless operation.
  • Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
  • Implemented measures that led to reduced operational expenses while upholding service quality standards.

Patient Care Technician

Baywood Crossing Rehabilitation And Healthcare Center
04.2013 - 11.2016
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Demonstrated strong clinical judgment, decision-making skills, and adaptability when faced with challenging or unexpected situations during patient care activities.
  • Participated in continuous professional development opportunities to stay current on best practices in advanced patient care techniques.
  • Ensured accurate data entry into electronic health records systems while maintaining confidentiality according to HIPAA regulations.
  • Contributed to the optimization of workflows within busy units while consistently prioritizing workload based on urgency level.
  • Assisted in the successful treatment of patients with complex medical conditions by collaborating with interdisciplinary healthcare teams.
  • Served as an advocate for patients to ensure that they received the appropriate resources and support throughout their continuum of care.

Patient Care Technician

Green Acres Nursing Home And Rehab Center
02.2011 - 06.2012
  • Facilitated smooth transitions between healthcare settings by effectively communicating patient needs and preferences during handoffs.
  • Ensured a safe environment for patients by adhering to infection control protocols and maintaining a clean workspace.
  • Boosted morale among patients experiencing emotional distress or anxiety through empathetic conversations and therapeutic touch therapies.
  • Assisted nursing staff in maintaining accurate inventory of medical supplies by promptly reporting shortages or expired items.
  • Maintained up-to-date knowledge of best practices in patient care through participation in ongoing professional development opportunities.
  • Contributed to positive clinical outcomes through accurate charting, timely reporting of changes in condition, and close collaboration with nursing staff.

Education

Associate of Science - Nursing

San Jacinto College
Pasadena, TX

Real Estate

Real Estate
Pasadena, TX
06-2025

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Complaint resolution
  • Staff scheduling
  • Food service background
  • Adaptable
  • Business operations expertise
  • Conflict resolution techniques

Certification

  • Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).

Timeline

Restaurant Manager

The Rouxpour Restaurant & Bar
05.2020 - Current

Restaurant Manager

Kona Grill
02.2016 - 04.2019

Patient Care Technician

Baywood Crossing Rehabilitation And Healthcare Center
04.2013 - 11.2016

Patient Care Technician

Green Acres Nursing Home And Rehab Center
02.2011 - 06.2012

Associate of Science - Nursing

San Jacinto College

Real Estate

Real Estate

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