Samantha Wasberg
Toledo,OH
Summary
Dynamic and detail-oriented professional with extensive customer service experience at Bubba's 33. Proven ability to enhance guest satisfaction through effective multitasking and problem-solving. Skilled in managing reservations and fostering positive relationships, resulting in reduced wait times and increased loyalty. Committed to maintaining a clean and welcoming environment while supporting team collaboration.
Known for reliable and hardworking nature, with positive and upbeat approach to tasks. Understands fundamentals of construction safety and techniques, with practical skills in using hand tools and equipment. Capable of contributing to project success through diligent work and attention to detail.
Offering strong work ethic and adaptability, eager to develop in construction environment. Brings ability to learn safety protocols and construction methods quickly, while effectively using basic hand tools. Ready to use and develop teamwork and problem-solving skills in Contruction.
Overview
1
1
year of professional experience
Work History
Hostess
Bubba's 33
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
Cashier
Spirit Halloween Super Store
09.2024 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Whitmer High School
Toledo, OH05-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Interactive communication skills
- Customer service expertise
- Exceptional communication
- Cleanliness maintenance
- Guest engagement
- Hospitality service expertise
- Guest complaint resolution
- Special requests handling
- Efficient collaboration
- Problem-solving
- Heavy lifting
- Attention to detail
- Team collaboration
- Team-oriented and dependable
Timeline
Cashier
Spirit Halloween Super Store
09.2024 - 11.2024
Hostess
Bubba's 33
03.2024 - Current
High School Diploma -
Whitmer High School