Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Webb

Columbia,NJ

Summary

Dynamic operations and project management professional with 15+ years of experience overseeing business functions, cross-functional teams, and large-scale projects. Proven ability to streamline operations, manage budgets, lead initiatives, and drive continuous improvement. Strong background in compliance, process automation, and team leadership.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Area Branch Operations Manager (ABOM)

Airgas - Metro New York
01.2024 - Current
  • Conduct project scope and financial analysis to meet budgetary goals.
  • Submit CAPEX files and maintain alignment with finance teams.
  • Conduct internal audits to ensure compliance and operational efficiency.
  • Manage and track KPIs across departments.
  • Oversee operations related to fleet logistics, DOT compliance, HAZMAT handling, and retail sales.
  • Drive process improvements and modernize systems.
  • Lead requirement analysis and communicate insights to cross-functional teams.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
  • Analyzed business processes to identify cost savings and operational efficiencies.

Project Manager

Airgas - Metro New York
01.2021 - 01.2024
  • Directed multiple projects with strict deadlines and budget controls.
  • Implemented business process enhancements and automated workflows.
  • Provided progress updates and developed real-time solutions.
  • Coordinated with IT and leadership on modernization strategies.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Increased customer satisfaction by analyzing feedback and implementing necessary changes.

Facility Manager

Airgas - Oakland, NJ
06.2020 - 10.2021
  • Oversaw daily branch operations, maintaining DOT compliance.
  • Supervised team workflows and optimized budget performance.
  • Conducted inventory management and supported promotional activities.
  • Delivered excellent customer service and staff leadership.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Operations Supervisor

Region Energy - Dover, NJ
10.2016 - 06.2020
  • Managed compliance and performance of DOT-regulated drivers and support staff.
  • Oversaw payroll, scheduling, compliance, and expense tracking.
  • Partnered with executive management on policy implementation.
  • Maintained safe and efficient operational standards.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.

Service Office Administrator

Region Energy - Dover, NJ
12.2012 - 10.2016
  • Prepared reports and maintained customer/account records.
  • Managed dispatch operations efficiently.
  • Ensured data accuracy and supported internal coordination.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.

Customer Service Representative

Region Energy - Dover, NJ
12.2009 - 12.2012
  • Handled inbound customer service calls and account inquiries.
  • Upsold services and maintained CRM records.
  • Resolved customer concerns professionally and efficiently.

Store Manager

Smokin' Joe's - Stroudsburg, PA
12.2008 - 01.2009
  • Trained and supervised retail team to achieve sales goals.
  • Maintained store operations, cash handling, and visual standards.
  • Resolved customer issues and maintained compliance protocols.

Education

Sussex County Community College
Newton, NJ

North Warren Regional High School
Blairstown, NJ

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Google Workspace
  • Salesforce, ADP, SAP, ADDS, Power BI
  • Business Workplace
  • Budget Planning & Financial Analysis
  • Team Leadership & Staff Development
  • Public Speaking & Presentation
  • Data Analytics & Process Improvement

Certification

  • Dale Carnegie: Communicating for Success - Certificate of Achievement
  • CIMP Yellow & Green Belt Certified
  • First Aid/CPR/AED Certified - Adult
  • Sandler Sales Training
  • CEPT Courses 1.0 - 3.5

Timeline

Area Branch Operations Manager (ABOM)

Airgas - Metro New York
01.2024 - Current

Project Manager

Airgas - Metro New York
01.2021 - 01.2024

Facility Manager

Airgas - Oakland, NJ
06.2020 - 10.2021

Operations Supervisor

Region Energy - Dover, NJ
10.2016 - 06.2020

Service Office Administrator

Region Energy - Dover, NJ
12.2012 - 10.2016

Customer Service Representative

Region Energy - Dover, NJ
12.2009 - 12.2012

Store Manager

Smokin' Joe's - Stroudsburg, PA
12.2008 - 01.2009

Sussex County Community College

North Warren Regional High School

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Samantha Webb