Samantha Wesolek
Midland,MI
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Express
05.2022 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Assistant Manager
Express
10.2019 - Current
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enhanced customer experience by creating visually appealing and organized store layouts.
- Collaborated with the sales team to optimize product placement, resulting in increased sales.
Assistant Manager
Express
07.2018 - Current
- Enhanced store aesthetics by designing eye-catching visual displays and window presentations.
- Increased sales by creating visually appealing product arrangements and effective merchandise layouts.
- Developed strong working relationships with staff, fostering a positive work environment.
Full Time Operations Manager
Express
02.2016 - Current
- Supported sales associates by quickly replenishing sold items on the sales floor during peak hours.
- Optimized storage space utilization through strategic organization of stockroom shelves and bins.
- Aligned departmental goals with overall organizational mission to ensure strategic focus on core objectives.
Sales Associate
Express
04.2014 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Part Time Sales Manager
Pier One Imports
07.2014 - 06.2018
- Facilitated smooth workflow by assisting with unloading deliveries, unpacking boxes, and preparing merchandise for display.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Streamlined merchandise processing by accurately receiving shipments and properly tagging products.
Education
BBA - Business Administration And Management
Northwood University
Midland, MI05.2024
Associate - Finanace
Northwood University
Midland, MI05.2024
Associate of General Studies -
Delta College
Bay City, MI03.2021
Skills
- Adaptability
- Customer Service Excellence
- Team Leadership
- Highly Motivated
Affiliations
- Volunteer at Chippewa Nature Center
Timeline
Store Manager
Express
05.2022 - Current
Assistant Manager
Express
10.2019 - Current
Assistant Manager
Express
07.2018 - Current
Full Time Operations Manager
Express
02.2016 - Current
Part Time Sales Manager
Pier One Imports
07.2014 - 06.2018
Sales Associate
Express
04.2014 - Current
BBA - Business Administration And Management
Northwood University
Associate - Finanace
Northwood University
Associate of General Studies -
Delta College
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