Samantha West
The Bronx,NY
Summary
Skilled Facilities Manager with background in overseeing building operations and maintenance. Proven track record in improving operational efficiencies, reducing costs, and enhancing the workplace environment for optimal employee performance. Strong leadership skills complemented by ability to implement effective facility management strategies and solutions. Demonstrated success in project management, leading cross-functional teams to meet organizational objectives and maintain compliance with health and safety standards.
Overview
24
24
years of professional experience
Work History
Jones Lang Lasalle City National Bank Acct
New York, NY
12.2021 - Current
- Improves facility efficiency by implementing preventative maintenance work orders and scheduling facility inspections.
- Conducted quarterly facility inspections of grounds, external, internal structure, systems, and equipment for six sites total 222,000 sq. ft.
- Reduced operational costs by negotiating contracts with service providers and monitoring expenses to stay within budget.
- Ensured compliance with local building codes, regulations, and industry best practices throughout all aspects of facility management.
- Collaborated with client and senior facility management on long-term capital projects worth over two million dollars, assisting in development of budgets and timelines for completion.
- Streamlined Corrigo work order procedures by implementing an efficient tracking system that improves response times for maintenance requests.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Management monthly budget variance reports in accordance with invoice, gl coding.
- Contracted vendors to provide janitorial, electrical, JLL MES extermination and plumbing services to keep facilities presentable for clients.
- Handled client relations by addressing complaints, concerns, and round the clock emergency situations quickly to promote facility as well as client satisfaction.
Jones Lang LaSalle
New York, NY
03.2019 - 12.2021
- Property administrative tasks as assigned including filing, answering phones, distribution of mail, written correspondence to tenants, ordering supplies, computer and data entry work, preparing xl spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls.
- Monthly billing, rent collection, and other tenant charges in compliance with lease agreements. Coding and processing of invoices, data entry into the accounting systems, producing purchase orders for contract materials and services, and requesting W-9 forms from new vendors in order to set them up in accounting system.
- Prepare vendor service contracts, lease abstracts, and assisting with collecting vendor bids for special work and/or services.
- Acts as an effective liaison between tenants and building engineers, security and janitorial services by communicating proper information and ensuring tenant requests are responded to in a timely and professional manner.
- Greets Condo Owner's, their tenants, vendors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous gracious and efficient manner.
- Responsible for ensuring the day to responsibilities are taken care of daily Building Engines work order system, Navigo Cloud visitor's modules, collecting rent, creating Master Service agreements, bid analysis reports and assist in all construction projects, Spdes reporting throughout New York State.
- Assist the Management team with complying with the needs and requests of the Property Owners.
- Construction Projects oversee activity for commercial remodeling projects ranging from 600k spanning multiple trades.
- Secure building permits, perform project pre-inspections, schedule/supervise on-site inspections.
- Conduct weekly production meeting with team to enable timely resolution of critical issues.
- Review Unit Owner's Construction plans specs and solicit/evaluate subcontractor work ensure quality and client satisfaction.
- Responsible for overseeing the approval process for all Certificates of Insurance submitted by Contractors, Sub-Contractors as well as Vendors Condo Unit Owners and their tenant.
- CEP Quarterly Manager & Engineer Report.
- Coding Property Management Condo & Sponsors Credit Card Charges.
Location Manager
Colorvision International/Amazing Pictures
01.2013 - 12.2018
- Lead location manage for very busy merchandise store; Responsible for training of personnel in sales techniques, technology, point of sales; customer service and general company procedure and policies.
- Processing of weekly payroll and reporting thereto.
- Networking with suppliers and managing inventory.
- Supervise staff and ensure efficiency and productivity.
- Reviewing sales targets; promotional incentives and generating price quotations.
- Responsible for daily cash incentives and processing of all bank transactions.
- Evaluated and supervised all bank employees from interview process of departmental placement.
- Worked directly with District Manager and home office.
Lead Supervisor
New York State Office of Temporary and Disability Assistance
01.2008 - 12.2012
- Supervision of department administrative and clerical duties for very busy office.
- Supervised the operation and implementation of the Data Magna Card production system.
- Managed the production of client identification cards (CBIC) for NY State.
- Served as liason between company personnel and New York City and State employees and reporting thereto.
- Massive data entry and processing of confidential patient information.
- Ensured high level of customer satisfaction and provided information on all products offered.
- Contributed and provided positive morale to the location.
Account Manager
Evidental
01.2002 - 12.2007
- Supervised extensive filing system to generate daily, weekly and monthly company reports.
- Managed massive accounts and assisted in the profitability and retention of all company account records.
- Updated and maintained confidential records and sensitive details associated with policy implementation.
- Supervised, trained, and managed the company marketing team to drive sales and profitability.
- Trained staff members in customer sensitivity and confidentiality adherence.
Education
Associate of Arts -
Bronx Community College
Bronx, New YorkSkills
- Corrigo
- Angus
- Building Engines
- Cost-reduction methods
- IFMA
- HVAC Systems
- Emergency Preparedness
- Time management
- Problem solving
- Project management
Timeline
Jones Lang Lasalle City National Bank Acct
12.2021 - Current
Jones Lang LaSalle
03.2019 - 12.2021
Location Manager
Colorvision International/Amazing Pictures
01.2013 - 12.2018
Lead Supervisor
New York State Office of Temporary and Disability Assistance
01.2008 - 12.2012
Account Manager
Evidental
01.2002 - 12.2007
Associate of Arts -
Bronx Community College
Skills Interests
- Corrigo
- Angus
- Building Engines
- Cost-reduction methods
- IFMA
- HVAC Systems
- Emergency Preparedness
- Time management
- Problem solving
- Project management