SAMANTHA WHITNEY SYLVESTER
Scranton,PA
Summary
Self-motivated administrative professional with proven leadership experience and strong communication skills. Successfully managed teams and projects in fast-paced environments, consistently exceeding goals and enhancing customer satisfaction through exceptional service.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Revolutionary Home Health
Eynon, PA
03.2023 - 03.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed scheduling for home health visits and staff appointments.
- Facilitated communication between healthcare providers and patients to ensure timely information exchange.
- Maintained patient records in compliance with health regulations.
- Managed processing of insurance claims and verification of patient coverage details, ensuring accuracy and compliance.
- Organized office supplies and equipment for efficient operations.
- Implemented filing systems to ensure easy access to documents.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Drafted letters, memos, reports, emails, and presentations for management staff, enhancing clarity and professionalism.
- Scheduled appointments between clients and customers and internal staff members.
- Supported billing department with invoicing and payment tracking.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Answered questions from customers regarding products and services offered by the company.
- Updated contact lists regularly when changes occur in employee status or contact information.
Census Field Supervisor
US Department of Commerce
Philadelphia, USA
11.2019 - 12.2020
- First level supervisor for 15-25 field representatives.
- Monitored group performance to ensure compliance with bureau standards and survey sponsor expectations.
- Evaluated and reviewed assignments of subordinates. Monitors all below staff performance that includes job observations and other various performance metrics.
- Trained employees while reviewing and approving payroll and leave submissions for subordinate staff.
- Assisted with daily field operations, facilitating efficient workflow and addressing operational challenges.
- Being able to solve problems from work from home environment demonstrates the ability to self manage including setup of computer equipment.
- Self discipline and time management proficient. Resourcefulness and ability to collaborate with other supervisors and leaders within the bureau.
Recruiting Supervisor
US Department of Commerce
Philadelphia, USA
10.2018 - 11.2019
- Shortlist the potential candidates and call them for interview rounds.
- Led, trained, and guided team members.
- Trained recruitment personnel in effective communication with respondents, ensuring accurate data collection and record maintenance.
- Capable of managing data, accounts and computing statistics from the collected information.
- Work on-field, communicate with the respondents, ask them the mandatory questions and make certain they provide accurate and genuine information.
- Explain the respondents the purpose, procedure and benefits of the census and encourage them to actively participate in the census task.
- Assist the census officers to locate the allotted households and conduct interviews with the respondents.
- Demonstrated readiness to travel for extended periods to support project needs. and work for longer durations at a stretch.
- Provide the on-field and off-field officers with the resources like stationery, documents, transport facility, necessary to perform activities efficiently.
- Conduct surveys and prepare area maps for the census officer's benefit.
- In-depth knowledge of census procedures, standards, methods and regulations as prescribed by the regulatory bodies.
- Monitored compliance of census officers with prescribed procedures, standards, and regulations to uphold data integrity.
Customer Service Team Leader
Target
Dickson City, USA
11.2011 - 10.2018
- Provided exceptional customer service to enhance customer loyalty and reinforce company brand.
- Build customer confidence by actively listening to their concerns and giving appropriate feedback.
- Educated customers on product and service offerings.
- Maintained knowledge of current promotions, policies regarding payments and exchanges and security practices.
- Administered all points of sale opening and closing.
- Executed store opening and closing procedures, including cash drawer counts and bank deposit preparation.
- Managed cash and deposits by adhering to accounting procedures and maintaining accurate documentation.
- Processed all sales transactions accurately and in a timely manner.
- Built and maintained effective relationships with peers and upper management.
HR Team Member
Target
Dickson City, USA
11.2011 - 10.2018
- Collaborated with HR managers to resolve complex human resource issues, enhancing employee relations.
- Supported managers in recruitment efforts, streamlining candidate selection process.
- Make employment offers to select candidates. Conduct orientation.
- Implement employee rules and regulations and ensure compliance.
- Analyze data human resource information systems and prepare quarterly or monthly reports on human resource trends.
- Created internal communication materials on compensation and employee benefits, improving employee understanding.
- Consult with senior managers on policy matters.
- Facilitated intern placement in all departments of the organization.
- Led safety meetings to discuss workplace hazards and promote employee safety awareness. - Employee relations, Workforce Planning and performance.
Education
Associate of Science - Pharmacy
Ultimate Medical Academy
Clearwater, FL06-2025
Skills
- Regulatory knowledge
- Data management
- Customer service excellence
- Account management
- Attention to detail
- Issue resolution
- Effective communication
- Effective conversation
- Reliability
- Punctuality
- Strong work ethic
- Staff orientation
Timeline
Administrative Assistant
Revolutionary Home Health
03.2023 - 03.2024
Census Field Supervisor
US Department of Commerce
11.2019 - 12.2020
Recruiting Supervisor
US Department of Commerce
10.2018 - 11.2019
Customer Service Team Leader
Target
11.2011 - 10.2018
HR Team Member
Target
11.2011 - 10.2018
Associate of Science - Pharmacy
Ultimate Medical Academy