Samantha Williams
Kosciusko,MS
Summary
Dedicated and customer-focused call center professional with 3 years of experience in delivering exceptional customer service and resolving inquiries efficiently. Skilled in managing high call volumes, troubleshooting technical issues, and providing personalized solutions to enhance customer satisfaction. Proficient in { CRM software/tools, e.g., Salesforce, Zendesk}, with strong communication, problem solving, and multitasking abilities. Recognized for consistently exceeding performance metrics and fostering positive customer relationships. Seeking to contribute expertise in a dynamic call center enviroment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sitel
10.2023 - Current
- Resolve customer issues, complaints, and inquiries promptly, ensuring high satisfaction and first-call resolution.
- Achieve a 100% customer satisfaction rating through efficient problem-solving and clear communication.
- Contribute to team goals by meeting or exceeding performance metrics.
- Assist with troubleshooting technical issues, guiding customers through step-by-step solutions.
- Provide exceptional service to customers daily via phone, email, and chat.
Customer Support Associate
Sunflower Food Store
01.2022 - 09.2023
- Managed customer concerns related to product returns, billing issues, and account inquiries.
- Reduced customer complaints by identifying recurring issues and suggesting process improvements.
- Responded to inquiries via multiple channels, maintaining a high level of professionalism and patience.
- Maintained accurate customer records, and documented all interactions to ensure consistent service.
Education
High School Diploma -
Kosciusko Senior High School
Kosciusko, MS05-2012
Skills
- Office Suite Software
- Data entry
- Organizational and time-management skills
- Corporate communications
- Problem solving
- Customer service
- Attention to detail
Timeline
Customer Service Representative
Sitel
10.2023 - Current
Customer Support Associate
Sunflower Food Store
01.2022 - 09.2023
High School Diploma -
Kosciusko Senior High School
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