Samantha Williams
Oklahoma City,OK
Summary
Sales professional with expertise in customer education, complaint resolution, and team collaboration. Committed to fostering strong client relationships and driving sales through targeted outreach and exceptional service.
Overview
7
7
years of professional experience
Work History
Sales Pro
NAPA Auto Parts - Genuine Parts
Oklahoma City, Oklahoma
06.2024 - Current
- Collaborated with store team to ensure we provide excellent customer service for are shops.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Educated customers on product features and technical details to highlight benefits.
- Resolved customer complaints in a timely manner.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Identified customer needs by asking questions and advising on best solutions.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Attended and helped at Autotech training classes
Assistant Manager
NAPA Auto Parts - Genuine Parts
Oklahoma City, Oklahoma
11.2022 - 06.2024
- Assisted in managing daily operations and staff scheduling for efficient workflow.
- Coordinated inventory management, enhancing product availability and stock accuracy.
- Collaborated with team members to resolve customer inquiries and concerns effectively.
- Guided and supported junior staff on daily tasks, projects, and objectives to foster team development.
- Collaborated with management to develop strategic plans that align with business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety procedures and conducted monthly safety checks as the store safety coordinator.
- Worked commercial counter when needed.
- Delivered parts when needed.
- Assisted with all corporate store inventories.
Retail Sales Lead (RTL)
NAPA Auto Parts - Genuine Parts
Oklahoma City, Oklahoma
09.2020 - 11.2022
- Executed daily freight check-in and restocked merchandise to maintain inventory levels.
- Keep current stock up to date and pricing accurate.
- Coordinated sales promotions and clearance specials to boost merchandise visibility.
- Created store displays and reset monthly sales to attract customers and promote products.
- Execute planogram updates and cycle counts.
- Conducted regular audits of store operations, ensuring adherence to company standards and enhancing operational efficiency.
- Conducted safety audits to identify potential hazards in the workplace.
Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
Oklahoma City, Oklahoma
01.2020 - 09.2020
- Picked up and delivered automotive parts, equipment, tools, and accessories to retail customers, wholesale accounts, dealerships, body shops, and vendors, ensuring timely service.
- Delivered auto parts to various locations efficiently and safely.
- Utilized GPS systems to navigate routes effectively and minimize delays.
- Maintained accurate delivery and inventory records to support efficient operations.
- Communicated with customers to enhance satisfaction and resolve inquiries promptly.
- Collaborated with warehouse staff to prepare orders for timely dispatch.
- Inspected delivery vehicles for maintenance and safety compliance regularly.
- Managed returns and exchanges of auto parts according to company policy.
- Unloaded and organized inventory received from manufacturers and distribution centers.
- Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
Restaurant Waiter
Alfredo's Mexican restaurant
Oklahoma City, Oklahoma
01.2019 - 12.2019
- Provided exceptional customer service to enhance dining experiences.
- Managed food and beverage orders to ensure timely delivery and enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation.
- Assisted in training new waitstaff on restaurant procedures.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Upsold menu items, contributing to increased customer engagement and overall satisfaction.
- Processed payments accurately using point-of-sale systems effectively.
- Performed opening and closing duties, ensuring dining area readiness and supply availability for smooth operations.
Education
High School Diploma -
Epic Charter School
Oklahoma City, OK08-2018
Napa Auto Parts Training-
Skills
- Product expertise
- Lead generation
- Customer service and care
- Product promotion
- Inventory management
- Store Operations and parts knowledge
- Relationship management
- Team collaboration
- Effective communication skills
- Time Management
- Service operations knowledge and management
References
- Leasa Warwick- Napa commercial counter sales (405)394-3791
- Tracy Anno- Retail sales lead napa (918)208-6515
- Rosa Carrasco Moncayo - Napa Store manager (405)438-9082
Timeline
Sales Pro
NAPA Auto Parts - Genuine Parts
06.2024 - Current
Assistant Manager
NAPA Auto Parts - Genuine Parts
11.2022 - 06.2024
Retail Sales Lead (RTL)
NAPA Auto Parts - Genuine Parts
09.2020 - 11.2022
Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
01.2020 - 09.2020
Restaurant Waiter
Alfredo's Mexican restaurant
01.2019 - 12.2019
High School Diploma -
Epic Charter School
Napa Auto Parts Training-