Samantha Wimberly

Sales:

• Driving sales productivity and customer satisfaction within retail locations on various wireless products, accessories and services to customers.

• Engaging in side-by-side selling with retail associates.

• Participating in in-store promotions and coordinating with appropriate personnel.

• Participating in wireless sales events in retailer locations.

Training:

• Maintaining sound knowledge of multiple carrier's wireless products and services.

• Attending requested training sessions and conference calls

• Reviewing new product and service offerings from our client retailer.

Relationship Development:

• Establishing and managing critical relationships within program.

• Developing and managing positive business relationships with retail store management and employees.

Accomplishments

• Currently a Team Lead since December 24th, 2021

• Graduated Aspire Retail Program September 23rd, 2022

• General office duties, such as telephone, fax, copy, scan, and computer use.

• Establish fee, schedule, and follow-up appointments and tasks.

• Review and preparation of intake forms, explanation of program requirements.

• File maintenance, including documents signed, entries made, and payment received notice to parties of successful enrollment.

• Enter all data in the database, including follow-up appointments for supervision.

• Meet with defendants as needed for schedule review, payments, and program issues.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Consulted with outside parties to resolve discrepancies and create effective solutions.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Responded to customer requests for products, services and company information.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Assisted customers with setting appointments, special order requests, and arranging merchandise pickup.