Years of recent professional experience
Samantha Winders
Waterloo,IA
Summary
Dedicated Medical Assistant with proven expertise in patient care and clinic efficiency, honed at MercyOne Neurosurgery Clinic and People's Clinic Family Practice. Skilled in EMR/EHR systems and HIPAA compliance, coupled with exceptional patient service abilities. A reliable team player, prioritizing patient needs and enhancing healthcare delivery.
Overview
15
15
Work History
Medical Assistant
MercyOne
01.2017 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
People's Clinic
01.2010 - 12.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
Associates - Medical Assistant
Iowa Western Community College
Council Bluffs, IA05.2001
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Procedure assistance
- Reliable team player
- CPR
- Patient flow management
- Prioritizing stat orders
- Healthcare software proficiency
Timeline
Medical Assistant
MercyOne
01.2017 - Current
Medical Assistant
People's Clinic
01.2010 - 12.2016
Associates - Medical Assistant
Iowa Western Community College
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