Samantha Wright
Panama City Beach,FL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at By The Sea Resorts. Proven ability to enhance guest satisfaction through effective communication and cash handling. Adept at multitasking in fast-paced environments, ensuring seamless service and fostering positive guest relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Salty Sue
03.2021 - Current
- Excelled in multitasking by delivering high-quality service across several tables at once.
- Provided timely service of meals and drinks with emphasis on attentiveness to guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Golden Krust
01.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Office Manager
By The Sea Resorts
03.2020 - 10.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Server
Coconuts Bar and Grill
02.2020 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor Of Business Administration - Accounting And Finance
University of Technology Jamaica
Kingston, Jamaica 11.2014
Accounting
DeCarteret College
Mandeville, Jamaica 06.2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Menu memorization
- Allergy awareness
Certification
Licensed insurance agent in Florida
Timeline
Server
Salty Sue
03.2021 - Current
Front Office Manager
By The Sea Resorts
03.2020 - 10.2022
Server
Coconuts Bar and Grill
02.2020 - 02.2021
Server
Golden Krust
01.2019 - 01.2020
Licensed insurance agent in Florida
Bachelor Of Business Administration - Accounting And Finance
University of Technology Jamaica
Accounting
DeCarteret College
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