Samantha Ybarra
Victorville,CA
Summary
Proven leader and effective problem-solver with a track record of driving sales and ensuring customer satisfaction at Hot Topic. Skilled in cash handling and maintaining composure under pressure, I excel in fast-paced environments, consistently exceeding performance goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hot Topic
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when helping unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Barista
Boba Tea
04.2022 - 07.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
Teacher Assistant
MAOF
10.2016 - 06.2022
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives. While also preparing some students to transition out to kindergarten.
Sales Associate
Hollister.Co
11.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Organizing the back room, organizing, shipment, and back stocking
Sales Associate
House Of Moo
02.2016 - 01.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor Child Development - Child Development
East Los Angeles College
Monterey Park, CA06.2021
High School Diploma -
Schurr High School
Montebello, CA06.2015
Skills
- Opening and closing duties
- Cash Handling
- Team Player
- Friendly and outgoing
- Customer Service
- Problem-Solving
Timeline
Assistant Manager
Hot Topic
11.2022 - Current
Barista
Boba Tea
04.2022 - 07.2022
Sales Associate
Hollister.Co
11.2021 - 01.2022
Teacher Assistant
MAOF
10.2016 - 06.2022
Sales Associate
House Of Moo
02.2016 - 01.2017
Bachelor Child Development - Child Development
East Los Angeles College
High School Diploma -
Schurr High School
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