Samantha Metcalf
Minot,ND
Summary
Accomplished Assistant Manager with in-depth experience. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Marketplace Express
Minot , ND
06.2020 - Current
- Helped with planning schedules and delegating assignments.
- Offered hands-on assistance to customers.
- Completed regular inventory counts to verify stock levels.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening efficiency.
- Established and optimized schedules to keep coverage.
- Promoting complementary products and educating customers about store promotions.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Active in completing daily deposits, opening of the store daily, assisting in weekly paperwork and ordering of all products.
- Efficient and clear communication. Maintaining a positive and calm atmosphere.
- Maintaining a clean and organized environment.
Cashier
Stop And Shop
Minot, ND
06.2011 - 04.2020
- Providing outstanding customer service regardless of any situation.
- Operated cash register for cash, check and credit card transactions with accurate levels.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Stocked sales floor merchandise and organized shelves, racks and bins.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Server/Host
Ebeneezer's Eatery And Irish Pub
Minot , ND
01.2008 - 11.2010
- Providing excellent customer service by making sure their food was ordered and prepared accurately, especially upon any special request, and making it to the table on time
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold items such as appetizers and mixed drinks.
- Used slow periods to restock supplies, etc.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Watford City High School
Watford City, ND05.2007
Watford City Elementary School
Watford City, ND05.2000
Skills
- Department Oversight
- Shrinkage Prevention
- Policy Development and Enforcement
- Directing Team Members
- Supply Monitoring/Inventory
- Transaction Monitoring
- Focus and Follow-Through
- Management Training
- Shift Coverage
- Employee Coaching and Motivation
- Product and Service Knowledge
- Store Opening and Closing Procedures
- Payroll Preparation
- Retail Knowledge
- Monetary Transactions
- Overseeing Employees
- Orientating and Training
- Food Safety and Quality
- Answering Customer Questions
- Customer Relations
- Vendor Relations
- Product Purchasing
- Pricing Knowledge
- Assisting Employees with Daily Duties and Other Needs
Timeline
Assistant Manager
Marketplace Express
06.2020 - Current
Cashier
Stop And Shop
06.2011 - 04.2020
Server/Host
Ebeneezer's Eatery And Irish Pub
01.2008 - 11.2010
Watford City High School
Watford City Elementary School