Summary
Overview
Work History
Education
Skills
Jiu Jitsu
Content Creation
Timeline
Generic

Zach Robinson

Tacoma,Washington

Summary

Very adaptable manager always looking to make another checklist after completing the first. Always asking where everyone is at to make sure the entire team is on the same page. Loves to create attack plans at the start of the day and disperse the information to ensure the team and shop's goals are understood and met.

Overview

7
7
years of professional experience

Work History

Assistant Manager

First Cash
02.2021 - 02.2024
  • Understanding the daily goals and numbers the team needed to achieve every day while also being able to disperse this information to your employees as well.
  • Pricing jewelry and other items that come out for sale.
  • Navigating customers through sales and being able to close deals on a large variety of items.
  • Understanding inventory management and handling store audits.
  • Being able to maintain a high energy work environment and keeping your employees morale high through stressful work situations.
  • Teaching and training my employees under me to eventually be an assistant manager as well.
  • Opening and closing the store as the only manager.

Pawnbroker

First Cash
11.2019 - 02.2021
  • Determined the value of any item that was brought into the store.
  • Dealing with very agitated and aggressive customers on a daily basis with poise and empathy.
  • Generating business with phone calls, brochures, or handing cards out at other businesses.
  • Working with an extremely diverse group of coworkers that would change almost every week.
  • Monitored aging inventory and making plans to move it.

Call Center Representive

InfoCision
09.2018 - 09.2019
  • Being able to quickly look at a customer's account, hear their problem, and figure out the best plan of action to resolve their issue.
  • Always changing work environment.
  • Speaking clearly and cohesively over the phone to ensure the call would be both time and work effective.
  • Hitting commissions goals based on work performance and understanding how to achieve those goals.
  • Dealing with extremely agitated customers and comprehending how to navigate the conversation.

Electronic Sales Associate

Walmart
08.2017 - 09.2018
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Getting a grasp on basic sales and helping customers with questions on product.
  • Reporting to my manager regularly after goals and tasks were achieved.


Education

High School Diploma -

ECOT
Columbus, OH
06.2018

Skills

  • Loss Prevention
  • Business Development
  • Department Oversight
  • Customer Relations
  • Operations Oversight
  • Records Management
  • Store Organization
  • Inventory Control
  • Stock management
  • Marketing and Promotions
  • Upselling and Cross Selling
  • Microsoft Office Suite
  • Pricing and Markdowns
  • Team Management
  • Sales expertise
  • Employee Coaching
  • Strategic Merchandising
  • Cost Reduction
  • Task Delegation
  • Product and service knowledge
  • Staff Development
  • Negotiation
  • Employee performance evaluation
  • Sales Strategies
  • Google Drive
  • Money Handling
  • Sales Reporting
  • Performance reviewing
  • Retail Operations
  • Customer Service
  • Employee Development
  • Team Leadership
  • Positive Attitude
  • Team Development
  • Time Management
  • Goal Setting
  • Computer Skills
  • Active Listening
  • Adaptability
  • Analytical Thinking
  • Negotiation and Conflict Resolution

Jiu Jitsu

Love to keep my mind calm by rolling and sparring with friends. Started in the summer of 2022 and have achieved status of a four striped blue belt.

Content Creation

I create content and stream on a variety of platforms where I like to talk about sports and other topics that interest me. This has also taught me basic video editing and photoshop skills. 

Timeline

Assistant Manager

First Cash
02.2021 - 02.2024

Pawnbroker

First Cash
11.2019 - 02.2021

Call Center Representive

InfoCision
09.2018 - 09.2019

Electronic Sales Associate

Walmart
08.2017 - 09.2018

High School Diploma -

ECOT

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Zach Robinson