Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Organizations
Personal Information
References
Timeline
Hi, I’m

Samantha Gordon

Clover,SC
Samantha Gordon

Summary

I am currently searching for a remote position in the field of customer support or an administrative role while I am completing my bachelor's degree. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I have twenty years of experience in various customer support and management roles and qualify as proficient in customer service best practices and related options.

I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I have an expert skill set when it comes to successfully communicating and resolving issues or inquiries with any customer and am committed to maintaining professional relationships to increase profitability and drive business results.

I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I am also known for being a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
years of professional experience
1
Certification

Work History

Lee's Hospitality & Home Management Services

Customer Service Representative
01.2019 - 10.2023

Job overview

  • Investigated and resolved customer inquiries and complaints quickly.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Answered constant flow of customer calls with minimal wait times.

AP Turner, LLC

Client Relations Specialist
03.2018 - 12.2022

Job overview

  • Created customer support strategies to increase customer retention.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Championed process improvements by analyzing workflows, recommending changes, and monitoring results postimplementation.

McKoy's Smokehouse & Saloon

FOH Manager/ Bartender
01.2011 - 01.2017

Job overview

  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.

Education

Charleston Southern University
Charleston, SC

Bachelor of Arts from Professional Studies
05.2025

University Overview

York Technical College

A.A.S. Degree (Associate in Arts)
05.2022

University Overview

Clover High School

High School Diploma
01.2007

University Overview

Skills

  • Administrative and Office Support
  • Calm Under Pressure
  • Call center experience
  • Appointment Scheduling
  • Microsoft Excel
  • Customer Relations
  • Document and Records Management
  • Order Processing
  • Data Entry
  • Inbound Call Management
  • Understanding Customer Needs

Certification

  • Food Handler Card, 2025-05-15
  • Alcohol Certification, No Expiration
  • Lee's Hospitality & Event Planning (Charlotte, NC), 2019-01-01, 2023-01-01, Responsible for coordination of any client contracts of event planning services such as weddings, receptions, graduations, release parties, concerts, festivals, charity events, Taste of Charlotte, and more;, Handled all customer service issues, refunds, investigations, and complaints;, Expert in Hospitality Management (20+ years of experience)

Additional Information

Additional Information
I have worked in the customer service, hospitality, and media/event industry for the past twenty years.

Organizations

Organizations
  • Honor Society Member
  • NSLS (National Student Leadership Society)
  • Phi Beta Lambda
  • Jacobin Club
  • Literary/Creative Writing club
  • UPSHIFT (Charlotte, NC)
  • Hospitality Specialist
  • TEND (Charlotte, NC)

Personal Information

Personal Information
Title: Customer Service Management/ Media & Mass Communications

References

References
  • Stuart Davies, Insurance Auditor, Progressive, (803) 984-3176, sdavies@comporium.net
  • Tracey Alexander, Paralegal, Jamieson Law Office, (803) 610-3957, paralegal@jamiesonlawfirm.com

Timeline

Customer Service Representative
Lee's Hospitality & Home Management Services
01.2019 - 10.2023
Client Relations Specialist
AP Turner, LLC
03.2018 - 12.2022
FOH Manager/ Bartender
McKoy's Smokehouse & Saloon
01.2011 - 01.2017
Charleston Southern University
Bachelor of Arts from Professional Studies
York Technical College
A.A.S. Degree (Associate in Arts)
Clover High School
High School Diploma
Samantha Gordon