Samantha M Petrulsky
Customer Service Representative Agent
Hazelton,PA
Summary
To whom it may concern, I am looking to become a strong addition to your company. I believe with my previous experience and training, I can grow immensely in your organization. In my last position as a Customer Service representative, I feel that, I went above and beyond my duties. I would address client issues and concerns, while handling day-to-day evolutions. I would assist clients and prepare food, while monitoring various issues as they would arise. I promoted brand recognition, as well as, brand relevance. I am very studious, diligent, structured and assiduously interactive with clients and their customer care needs. I believe in brand equity and I enjoy learning new things. I pride myself on having honor and commitment, to a great organization. I would greatly appreciate the ability to sit-down and further discuss, how I can become an extreme asset for you and your company.
Overview
4
4
years of professional experience
Work History
Sales Associate
Walmart
Hazleton, PA
07.2021 - 12.2021
- Store Number: (570), 454-9658
- My daily tasks included handling an active till, while assisting customers, when necessary
- My primary objectives included:
- Taking customers orders, while balancing an active register
- Opening store and completing a daily check list
- Assuring store stayed compliant with, corporate requirements
- Commanding a crew of one or more at times.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Associate
Wendy’s
Hazleton, PA
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Telecommunications Associate
Sundance Vacations Inc.
Hazleton, PA
08.2010 - 02.2013
- Store Number: Unknown
- This company is where I gained a lot of my project management experience
- My job duties included:
- Performing preventive maintenance on equipment as needed
- Filing authorization forms with customers
- Finding resolutions to client problems, by using risk assessment and resolution strategies
- Addressing clients concerns and issues promptly.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
01.2007
Education
Hazelton Area High School
Skills
- Promotional Materials
- Stockroom Rotation
- Inventory Control Procedures
- Consumer Trends
- Teamwork and Collaboration
- Time Management
- Sales Generation
- Customer Service
- Sales Trends
Timeline
Sales Associate
Walmart
07.2021 - 12.2021
Customer Service Associate
Wendy’s
03.2021 - Current
Telecommunications Associate
Sundance Vacations Inc.
08.2010 - 02.2013
01.2007
Hazelton Area High School