Samantha Shymane Bent
Plantation,FL
Summary
Account Manager with work experience administering client accounts. Excellent client oversight, issue resolution and relationship-building. Maximized repeat business opportunities to expand client base. Strong collaborative skills leading to optimized clients satisfaction and retention.
Overview
11
11
years of professional experience
Work History
Senior Account Manager
Statutory Fingerprinting And Notary, Inc
PLANTATION, FL
02.2016 - Current
- Built and strengthened long-lasting relationships based on providing criminal background screening reports to clients and processing exemption applications.
- Guided clients on required clearances for their facilities based on state and county statutes.
- Managed business accounts worth $30000 across 21 accounts.
- Liaised between account holders and criminal justice departments.
- Addressed screening concerns to maintain and enhance client satisfaction.
- Contributed to revenue goals by outsourcing new clients and developing accounts.
- Knowledge of client relations
- Managed monthly invoices and client billing
Quality Compliance Manager
American Express
Sunrise, FL
03.2020 - 09.2022
- Quality processing for increased efficiency and effectiveness.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Managed corrective action to support timely resolution with remediation for over 20 clients daily.
Lead Sales Associate
Polo Ralph Lauren Factory Outlet
Sunrise , MO
06.2013 - 01.2015
- Mentored sales team by introducing sales techniques and delivering top-notch customer service.
- Oversaw employee performance and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales techniques to increase customer satisfaction.
- Answered product questions with efficient knowledge of sales and promotions to 5-10 clients daily.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL07.2016
Skills
- Written and Verbal Communication
- Interpersonal Skills
- Time management
- Onboarding
- Conflict Resolution
- Leadership
- Closing Sales
- Computer Literacy
- Patience
- Adaptability
- Client Acquisition and Retention
- Prospecting
- Negotiating Contracts
- Account Management
- Drafting and Administering Contracts
Timeline
Quality Compliance Manager
American Express
03.2020 - 09.2022
Senior Account Manager
Statutory Fingerprinting And Notary, Inc
02.2016 - Current
Lead Sales Associate
Polo Ralph Lauren Factory Outlet
06.2013 - 01.2015
Bachelor of Science - Criminal Justice
American InterContinental University
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