Samantha Velasquez
Plattekill,NY
Summary
Focused Assistant Manager experienced in leading teams to meet and exceed objectives. Delivered results in preparing and serving specialty drinks and baked goods through strong multitasking and decision-making skills. Established clear guidelines and enforced consistent policies to enhance staff satisfaction and drive achievement of key goals.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Assistant Manager
Laduree
Woodbury, New York
08.2024 - Current
- Coordinated staff schedules to ensure optimal coverage and service quality.
- Trained new employees on customer service standards and product knowledge.
- Supported daily operations management to maintain service quality
- Monitored inventory levels to ensure stock availability.
- Coordinated ordering and organization of deliveries for efficient stock management
- Waste tracking
Kitchen Manager
Bird And Branch
New York, United States
01.2019 - 08.2022
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Delegated food preparation duties to team mates, verifying proper preparation and production of baked goods through consistent follow-ups.
- Oversaw food preparation and monitored safety protocols.
- Helped create new recipes and trained my team members to follow them
- Developed and implemented strategies to enhance restaurant performance, streamline food prep processes, and minimize waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Followed standardized recipes set by owner and me and ensured they were followed
- Delegated food preparation duties down to team members and followed up with them to verify proper preparation and production of baked goods.
- Helped create new recipes and trained my team members to follow them
- Trained staff on proper cooking procedures and safety regulations.
- Encouraged staff to achieve peak efficiency and maintain high-quality standards.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Ensured proper storage of baked goods and ingredients
- Utilized barista skills to enhance customer satisfaction through quality beverage preparation.
- Performed any other job related duties
Barista
RedEye
New York, NY
10.2016 - 12.2018
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled the line and the crowd with quick, efficient service.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Controlled the line and the crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Listened to customer requests and created personalized beverages, enhancing customer satisfaction and increasing sales.
- Used strong communication to resolve customer issues, fostering loyalty and encouraging repeat business.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Prioritized drink requests while managing interruptions.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Practiced memorizing customers' names to foster a welcoming atmosphere and build rapport.
- Demonstrated skillful latte art to engage customers and enhance their overall experience.
- Was able to single handedly cover afternoon rushes and work within a two-person team to cover morning rushes
Education
Bachelor of Science - Business Management
Saint Johns Univerity
QueensSkills
- Food and Beverage Management
- Food Safety and Sanitation
- Food handling practices
- Inventory Management
- Inventory Coordination
- Operational Excellence
- Process Improvement
- Task delegation
- Performance management
- Kitchen oversight
- Customer Service
Certification
- Food Handler Certified
Timeline
Assistant Manager
Laduree
08.2024 - Current
Kitchen Manager
Bird And Branch
01.2019 - 08.2022
Barista
RedEye
10.2016 - 12.2018
Bachelor of Science - Business Management
Saint Johns Univerity