Samara Charlotin
Miami,US
Summary
Seasoned hospitality professional with over 10 years in high-volume bar and restaurant settings. Delivers efficient service while managing multiple guests and fostering a positive atmosphere. Experience includes supporting operations and coordinating staff to ensure high-quality service. Strong communication, multitasking, and customer service skills enhance the overall guest experience.
Overview
6
6
years of professional experience
Work History
Bartender
Fox's Lounge
Miami, FL
04.2024 - 02.2026
- Analyzed industry trends to enhance bar menu planning and create innovative drink recipes.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Prepared fruit garnishes by slicing and pitting to enhance drink presentation.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Engaged customers in friendly conversation to foster a welcoming and enjoyable bar atmosphere.
Bartender/Server
The Swarm
Miami, FL
11.2023 - 04.2024
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Assisted in setting up the bar for service shift.
- Engaged in regular training sessions to enhance knowledge of new products and trends.
- Coordinated special events to attract customers and increase profits.
- Contributed to weekly team meetings to align on goals and objectives set by management.
- Created attractive displays with bottles and glasses to enhance bar aesthetics.
Cocktail Server
Mandrake
Miami, FL
09.2022 - 08.2023
- Prepared and served a variety of cocktails and beverages efficiently.
- Provided exceptional customer service in fast-paced cocktail environment, enhancing guest experience.
- Assisted guests with menu selections and beverage recommendations.
- Monitored guest satisfaction and promptly resolved concerns, ensuring positive dining experiences.
Drink Runner
Gekko
07.2022 - 10.2022
- Engaged with customers to create a positive dining experience and foster customer satisfaction.
- Assisted bartenders with drink preparation and managed inventory to support efficient service.
- Assisted bartenders by gathering ingredients for cocktails and restocking liquors at the bar counter.
- Communicated effectively with team members to coordinate service flow.
- Maintained cleanliness of service areas and beverage stations to ensure a welcoming environment for customers.
Waitress
Salvaje Rooftop
Miami, FL
02.2021 - 03.2022
- Provided exceptional customer service in a fast-paced rooftop dining environment.
- Managed customer orders using point-of-sale systems, ensuring accuracy and timely service.
- Resolved customer inquiries and issues promptly to ensure satisfaction and repeat business.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Legal Assistant
Law Office of Pascal Michel
02.2020 - 11.2020
- Assisted in client intake, prepared legal documents, and coordinated with court officials.
- Managed case files, conducted legal research, and drafted correspondence.
- Supported attorneys in trial preparation, managed client communications, and handled administrative tasks.
- Streamlined document management system, improving case handling efficiency.
- Improved case turnaround time, enhancing client satisfaction.
- Maintained accurate records, scheduled appointments, and organized case materials.
- Implemented a new filing system, reducing document retrieval time.
- Built collaborative team dynamics by facilitating open communication and teamwork.
Cocktail Waitress
SLS LUX Brickell Hotel
12.2019 - 03.2020
- Delivered cocktails and beverages promptly to guests at poolside bar.
- Delivered exceptional customer service to elevate guest satisfaction in high-end hotel environment.
- Interacted with guests to enhance experiences and promptly address inquiries, fostering positive relationships.
- Trained new waitstaff on menu offerings and service standards to ensure consistent quality.
Education
Bachelor of Science (B.S.) - Criminal Justice
Florida International University
Miami, FL07-2019
Skills
- Customer Service
- Guest Relations
- Attention to Detail
- Problem-Solving
- Time Management
- Multitasking
- Organization
- Conflict resolution
- Communication
- Logical Reasoning
- Microsoft Office
Personal Information
Title: Real Estate Advisor
Additional Information - Achievements
Dean's List
Real Estate Advisor/Leasing Specialist 4+ years
Timeline
Bartender
Fox's Lounge
04.2024 - 02.2026
Bartender/Server
The Swarm
11.2023 - 04.2024
Cocktail Server
Mandrake
09.2022 - 08.2023
Drink Runner
Gekko
07.2022 - 10.2022
Waitress
Salvaje Rooftop
02.2021 - 03.2022
Legal Assistant
Law Office of Pascal Michel
02.2020 - 11.2020
Cocktail Waitress
SLS LUX Brickell Hotel
12.2019 - 03.2020
Bachelor of Science (B.S.) - Criminal Justice
Florida International University