Samara Cruz
Hilo,HI
Summary
Friendly and customer oriented sales associate with over 3 years expertise in food handling, customer service, and task management in a fast-paced environment. Proven leadership skills as Lead Sales Associate at the Waiahole Poi Factory Country Store and Team Captain of the University of Hilo Women’s Volleyball Team.
Overview
4
4
years of professional experience
Work History
Sales Associate
Waiahole Poi Factory
07.2020 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Kitchen Hand
Waiahole Poi Factory
07.2020 - Current
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
Office Administrative Assistant
Waiahole Poi Factory
07.2020 - Current
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
Education
BBA - Accounting And Management
University of Hawaii At Hilo
Hilo, HI05.2025
High School Diploma -
Escondido High School
Escondido, CA06.2020
Skills
- Inventory Control
- Payment Processing
- Customer Service
- Reliable and punctual
- Cash Handling Accuracy
- Positive Customer Engagement
Timeline
Sales Associate
Waiahole Poi Factory
07.2020 - Current
Kitchen Hand
Waiahole Poi Factory
07.2020 - Current
Office Administrative Assistant
Waiahole Poi Factory
07.2020 - Current
BBA - Accounting And Management
University of Hawaii At Hilo
High School Diploma -
Escondido High School
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